James M. #1533 ✭✭

Sometimes you won’t get it instantly. Some people get it a little later.

Welcome to the Fizz experience. Not everything is perfect, as you can tell, especially in the support department. Your best option is to contact support. Good luck!!

Our ranks were changed as well. I’m now a level 1 for some reason...

That’s not what a Fizz chat representative said... Image credit: u/eatmyshorttys (https://reddit.com/u/eatmyshorttys)

Fizz has an outage

Yup. The site keeps going online and then offline again.

Could be that the SIM card is broken or configured incorrectly by Fizz. Before making conclusions though, make sure to test your SIM with another phone.

Unfortunately, yes it will.

No. VPN works on Videotron and Fizz will be no different.

Sometimes ISPs will intentionally throttle torrenting/P2P to prevent piracy so, I wouldn't be surprised. Just try a VPN and see if it makes your speeds faster.

Just contact Fizz about it and they’ll resolve it for you.

Sounds like a good deal and I received an invitation but I'm not ready to switch to Fizz yet. Maybe later

Contact Fizz and ask them for a new SIM because this isn’t normal.

It is auto-pay so there is no button to manually make a payment. Just update your payment method and you should be good to go.

No you cannot. If they gave you free access to the website, this could be abused and take up a bunch of bandwidth on the network.

You won’t be able to access Fizz without at least a couple megabytes of data therefore, you cannot add an add on after you run out of data.

This scam usually targets Fizz phone numbers starting in 343. Fizz is aware of this issue.

Did something happen during the porting process?

You should try switching your cell tower settings maybe. Try using a partner network and trying sending a text message. If that doesn’t solve the issue then I guess the last resort is to try a new SIM

Thanks for your answers!

Maybe they’re getting too many replies and they’re getting annoyed. *shrug*

Support says that they don’t. So just bookmark the website to your phone

Did you get that phone from Videotron?

Use their live chat service. It’s much easier to talk to them using this method.

what is your issue? maybe ask the forums and we can help you.

You can only transfer your VoIP number to Koodo then to Fizz because Fizz will not port your phone number if you do it directly.

I think it is possible. However, make sure you contact Bell to see if they'll allow it. Good luck!

Unfortunately, at this stage, you cannot port your phone number. You can only do it during the SIM card activation process. Also, this is not possible if your previous plan with Koodo has been cancelled already. Good luck!

Contact support and theyll send you your pin

Contact Fizz and ask them to resend it.