Comments
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Answer: (All answers merged into one) The partners are: Rogers, Bell, Telus, and Fido. Your phone will auto switch to Telus if they are the only network providing cell signal at a location.
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When I try to select a partner network on my iPhone it shows four different partner networks though... Maybe it isn’t just rogers and telus?
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In my experience, it took around five minutes for the port to finish. However, Fizz warns its users that it could take up to two hours to port. Regarding the SIM card issue, make sure you activate it first before inserting it into your phone. If it’s already been acivated, contact Fizz.
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You’ll need to contact fizz support for this. Try emailing them or using FB messenger.
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You must contact fizz for this. You can ask them via FB messenger, the love chat bubble at the bottom right corner of your account page or by email.
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Addons will last for the end of the current payment cycle and then onto the end of the next.
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Well then why does it say the expiry date is in 49 days?
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Looks like you did the basic troubleshooting that Fizz tells its users to do. Therefore, I recommend that you contact Fizz support about this issue since this is the user community hub. You can email them, chat with them, or send them a message on FB messenger. Good luck!
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This is a known issue and there is no estimated time until it will be resolved by Fizz.
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I solved this issue by restarting my phone.
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Fizz members have access to extended coverage with Telus, Rogers, and Bell towers so you should be able to get reliable coverage wherever you go.
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Fizz doesn't allow users who live in other areas other than Ottawa and Quebec to subscribe to Fizz therefore, other area-codes are not possible to be ported over to a Fizz plan. Sorry about this. You should go to another carrier if you really need to keep your number. Good luck!
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Contact support about the problem because it seems like there is no outage. You can contact them by e-mail, Facebook messenger, or the live-chat bubble in your account. Good luck!
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Since we're not working for Fizz support, we cannot do anything. If you want to contact support about this issue, you may open a support-ticket by e-mail, use Facebook messenger or their live chat bubble in your account. Good luck!
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Hey Luigi, If you've changed your Fizz plan to a no-data plan, your data from the last payment cycle will not be rolled over because they do not allow data-rollover to no-data plans. Next cycle, change your plan to the 4GB one and you will regain the data-rollover benefit. I hope this helps!
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This is a known issue where some users cannot receive 2FA SMS codes or account activation SMS texts from companies such as Google, Microsoft and Uber. You just have to wait at the moment while Fizz tries to fix the issue.
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Contact support via Facebook messenger if you can't get a response from e-mail. Good luck on resolving your issue!
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This might happen if you've built plans multiple times on Fizz's website without actually clicking the "Next" button. Just ignore them if you've already activated your SIM with your monthly plan.
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Contact Fizz support about the problem because for me, I'm able to send texts to any number without issues. Good luck!
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You should be able to see it in the "See Usage" tab. If you don't see it, you should probably contact support about the issue. Good luck!
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If you forgot to enter your referral code during SIM activation, then you cannot enter a referral code. You may only share yours to receive $25 bonuses. Sorry.
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When you activate it, there is a box where you may enter someone's referral code. That's how I received my $25 referral bonus.
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The chat bubble will appear during their work hours so try again in a few hours. If you still don't see it, you can force it to pop-up by navigating to your "help" section in your account and clicking any popular topics. Scroll to the bottom of the page then you will see the bubble appear in ~15 seconds. Good luck on…
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Contact Fizz support from your online account and describe to them your issue. They should be able to fix it. Good luck!
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Make sure that your carrier settings display "Fizz 35.0". If not, try to update them and it may resolve your issue. If your carrier settings are already up-to-date but you still cannot receive SMS texts, I would suggest contacting Fizz support about this issue because it is definitely not normal. Good luck!
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No one knows for sure. All we know right now is that the prices can be locked in forever if you signup now.
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I've resolved the issue by restarting. Thanks for your help anyways.
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I would go to the solution hub because they tell you how to resolve these types of problems. However, if you can't fix it, contact support. Good luck!
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I haven't. Contact support if you have issues with your bill.
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No. This is probably not possible. You can try contacting support though. Just in case, keep your videotron plan active so you have a chance to retry. •------• Version en Français •------• Non, ce n'est probablement pas possible. Vous pouvez cependant essayer de contacter le support. Juste au cas où, maintenez votre…