Whizz

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Whizz
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  • Fethi H.

    I already left fizz, very disapointing customer service and no technical help.

    for my wife issue, i contacted videotron directly and had them porting out her number, fizz did nothing lies all times.

    goodluck. improve your service quality to succeed and never warn and lie to your customers as they reveal real existing issues and facts


    Kindly keep a positive attitude and speech when posting or commenting in the Community. It's best if your comments or posts contribute and help other community members. Thank you for your understanding.

    September 25
    • Alexsolo
      Alexsolo

      Fizz is an online only platform and lack physical locations / full time help desk.

      This is what allows for the low prices with their plans.


      There are many ways to reach Fizz service:

      Either by the chat on the support webpage. Service Client | Support Technique | Aide | Fizz

      Or the following:

      Via Facebook: https://www.facebook.com/fizzca 

      Message privé sur Twitter : https://mobile.twitter.com/fizz_ca

      WhatsApp : 438-393-5814

    • Disappointed
      Disappointed

      Ah you mean where they never respond. I've messaged all services at once and I'm still waiting after almost 2 hours. 10/10 services. Can't wait to have an issue solved that's only on your services end. Fuckers won't let me pay my internet bill even though I've used a visa credit card and 2 visa debit/credit cards which I've always used to pay my internet. Now Im waiting for an agent where my queue number jumps up and doesn't lower.

    • BCD
      BCD

      I find Fizz quite ridiculous too! Fido us now offering 35$ for 5gb data, Canada wide calls Definitely worth considering it