Whizz admin

Hello Mits, Thank you for the interest in our services. I kindly wish to inform you that we are not providing free SIM cards for the moment. You can purchase one for 15 $ directly from your Fizz account. To do that, you can access Mobile- Activate My SIM - Order a SIM card. Here are more details regarding the…

Hello yaboysteve, Thank you for the interest of coming back to our services. As long as the line is still active at the other provider and the address is under the subscription zone, you can transfer it back to Fizz without any issues. For that, you will need the Fizz SIM card to start the process. Then, from the Fizz…

Hello, I have offered best answer to @elena code xzi4t as the comment offers the correct manipulations for the situation. Have a great day. -Lavinia, Community Moderator

Hello dazhuang, I am sorry to hear about the situation encountered. After making the necessary verifications into my tools I was able to see that your modem is currently online and signals are optimal. In case you are still encountering issues, please try to verify the coaxial cable, to be well screwed and not damaged in…

Hello @Salar_ee, After verifying your account I noticed that you have all 3 slots occupied for every plan you have. You cannot use all the upgrades that you have on your account at once since you only have 3 available slots where you can put them. If you want to switch one of them for another you can simply click on the…

Hello @pdang, Thank you for your interest in your services. I have verified your Fizz account and I noticed you have contacted us privately to discus this. You will be notified by us via email once we will have an response. Best wishes, -Mihai, Community Moderator

Hello @Lea_36, Currently it is impossible to make or receive calls while roaming outside Canada and USA. To make and receive calls, you can use messaging apps such as WhatsApp or Messenger if you have mobile data which you can get with a travel add on with Fizz or if you are connected to a Wi-Fi network. This information…

Hello @A O, You can set your devices to a static IP by using the DHCP function in the modem interface. To access the modem interface you need to open any browser and by entering 192.168.0.1 on the link bar (while being connected to the Wi-Fi). Go into Basic and there you will have the option for DHCP reservation. If you…

Hello @paul L. 16348, Sorry to hear about this inconvenience. You should be able to use any browser with no issue, there is not special or better browser that we can recommend to you. It all depends on what browser you like and usually use. Since you said that it worked well with the other browsers I advise you to keep…

Hello @yord, First thing first I want to thank you for being interested in our mobile services. Transferring your number to Fizz is very easy since everything is accessible and you can do it from your home. Here is an detailed FAQ about that in case you decide to become on of our customers and be part of the Fizz community…

Hello @Mushrooming, I am very sorry for this situation. I have verified your account and in order to assist you further with this issue you will need to contact us on the live chat since we will need you to provide us with some personal information to help you resolve this. To contact us through our live chat to be able to…

Hello @Etto, I am sorry to hear this situation you have encountered. In order to further assist you with this I sent you a private email to provide us with more details. We look forward in discussing this with you there. Have a wonderful day. -Mihai, Community Moderator

Bonjour @Charles12345, Je vous remercie pour votre message. Veuillez noter que si vous allez transférer votre numéro vers un autre operateur le forfait sera désactivé. Il n'est pas possible de transférer le numéro et de le remplacer par la suite avec le même forfait car vous allez perdre le prix que vous avez actuellement.…

Bonjour@JayneOcean, Je vous remercie pour votre message. Veuillez noter que vous ne devez pas apporter des modifications sur votre forfait ou sur votre téléphone. Je vous invite à soumettre la demande de déménagement à partir de votre compte Fizz, rubrique Mes forfaits-Gérer mon forfait-Déménagement. Je vous partage une…

Hello DiscoDean, Thank you for the interest in our travelling options. I kindly wish to inform you that, at Fizz we are offering Add ons for travelling abroad. To see the available options, you can go to My plans- Manage plan- Travel. From there, you will need to introduce the country you will be travelling to in order to…

Bonjour @kbus007, Je vous remercie de faire part de notre communauté. Ravie de pouvoir vous offrir les informations dont vous avez besoin. Je vous informe que si vous résiliez le forfait mobile pendant le cycle de paiement, les services restent fonctionnels jusqu'à la fin du cycle de paiement, puis les services sont…

Bonjour @Lmyre , Je vous remercie pour votre implication dans la communauté. Comme @Mark123_2024 et @elena code xzi4t l'ont bien mentionné, le plan de financement pour un téléphone sur une période de 36 mois est seulement offert pour les achats de 1 400$ et plus. Si vous souhaitez acheter un téléphone qui dépasse ce…

Bonsoir @LyyLyy , Jevous remercie pour votre implication dans la communauté. Jevous prie de faire un redémarrage de votre appareil, car il estpossible que cette manipulation résout le dysfonctionnementtemporaire parce que le téléphone va s'authentifier à nouveau surle réseau mobile de Fizz et il pourra alors récupérer…

Bonsoir @ROXYDOODLY, Jevous remercie pour votre implication dans la communauté. En consultant votre compte, je constate que le 13 mai, vous avez essayé à plusieurs reprises d'acheter un téléphone, mais que votre commande n'a pas été finalisée. Nous aurons besoin de quelques détails pour vous aider, veuillez donc nous…

Bonjour Diiannac Je vous remercie pour vos messages. Je vous assure que nous sommes là pour vous 24/7 et qu'un de nos agents prendra en charge la conversation en privé pour vous aider. Entre temps je vois que vous nous avez contacté par courriel depuis un compte qui ne contient aucun forfait actif. Veuillez revenir avec…