StefanM ✭✭

Hmm, could it have something to do with the cable? I mean something is obviously wrong here. Did you reach out to Fizz support asking them whether they do something from Thursday to Sunday?

It's definitely weird that it always happens between Thursday to Sunday. My first guess would have been that the modem causes issues. The Fizz provided modem is notoriously unreliable which is why many members use it only in bridge mode and purchase their own router. Fizz says it only throttles the 200 and 120 plans. I…

Hey, you can change your address online in your profile or contact customer support. I’s always better to not post such private information in a public forum

Malheureusement, ce n’est pas possible de payer en espèces chez Fizz. Avez-vous une carte de débit canadienne? Certain personnes utilisent KOHO pour payer leur facture

Fizz has specific roaming partners in the US, which means that you can only connect to their networks. So if the coverage of the roaming partner is not good, then you will also have limited reception. There is not much you can do about it. However, I would definitely reach out to Fizz support, just to make sure that there…

I agree with @Dapfizzer. Please contact support. It seems like a display error but it's best to verify with them directly.

Sure, I will send you some :)

I also would like to add that the prices in the US are properly higher because Fizz offers a Canada + US plan, which is way more cost effective than buying an add-on. Simple marketing I assume ;) As @Emporium pointed out, Europe is so much better. It was a total shock for me when I moved to Canada ( tbh I am not over this…

Yeah, looks like a faulty email system. Best to reach out to support (My settings ---> Contact Forms --> Green Chat Bubble). They can look into it for you and make sure that you are not actually double-charged.

Are you using the Fizz provided modem (CODA)? They are notorious for causing issues. If you are a gamer, I suggest you use your own router. Since I have switched to using my own router (and the Fizz modem only in bridge mode), my connection has been mostly excellent.

Might be a display error. As you said the roll-over data is always consumed first. Check your usage statistics to see whether the 4GB were actually consumed or not? In either case, this is quite obviously a Fizz problem. So I would definitely also escalate the ticket.

Salut, Nous sommes des utilisateurs comme vous. Je pense que vous devriez contacter le support. Ils peuvent vous aider.

This constitutes a change of plan and takes effect with the next billing cycle.

They will likely withdraw the money but then refund it to you because it's a pre-payment. As soon as your plan expires the payment system automatically refunds you any remaining balance back to your method of payment. Should you have money in the wallet, you can contact Fizz to refund it to you manually. Hope this helps.

Same problem on my end. @Orenda does your mobile plan include data? If you have a plan without any data, then fellow Fizz members cannot gift you any.

Okay, I would definitely reach out to customer support via live chat (My settings --> Contact Forms --> Green Chat Bubble) to figure out exactly what they are gonna do. You won't be overcharged, I am sure.

Good to see that Fizz is always looking after their members :D

You are absolutely right, which is why I think at some point they will re-adjust this again. As you said, it's a moving goal post.

You cannot gift data from your upgrades. The only data you can gift is the data that is included in your plan and what you pay for. Certain perks can be gifted as long as they are not activated.Does your friend have data included in their plan? It is only possible to gift data if the receiving account has an active account…

You were in luck then. Enjoy your new phone :)

Usually it takes between 7 to 10 business days depending on whether you financed it or pay by credit card.

"Fizz has a rewards program though the best benefits require lots of points which require extensive time spent on this Forum, many such users appear to spend hours every day here" True words spoken :D

Hi, good that you consider joining Fizz. I always get my speed (120mbps) so I do not think it will be any different from the 200 mbps plan. Fizz is he subsidiary of Vidéotron, so you get their reliable network. Having said that, both the 120 and 200 mbps plan are subject to data management policy. In theory that means that…

The advice that was already provided in the first two posts is very good. From personal experience (as a long time user) I can tell you that the Fizz website has a life of its own. I stopped trying to understand it a long time ago. Sometimes the chat opens, sometimes it does not. Other times it opens, but a few minutes…

I don't think you can recover the activation code of your SIM card. My advice would be to simply purchase a new one. If you are in Québec you can purchase the SIM card at a Couche-Tard store otherwise you will need to re-order it online. Usually they are delivered very quickly (overnight, 2days max).

Hmm, you make a very good point. I think you might be right. I did some more digging and I had in fact three active plans 1.5 years ago so maybe that was the difference? In any case this is quite ridiculous on Fizz's part. Why the hell do you loose your referral bonuses although you still remain a customer with an active…

But her overall account is still active as she still has a mobile plan. So it should be a simple switch, as suggested by Dapfizzer, no? I mean it worked for me 1.5 years ago but much can have changed since then.

Try the steps that Dapfizzer provided first. In case this doesn't work either, reach out to support (Settings ---> Contact Forms ---> Green Chat Bubble). It happened to me at the beginning too. I had to reach out to support. They forwarded it to their technical team and they could get it sorted.

The easiest and quickest is always via live chat (My settings --> Contact Forms ---> Green Chat Bubble). Hope this helps :)

Yes, you need to fill it in when you activate your first subscription. It won't be possible later unless you create a new account.