Réponses
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I have nothing on my cell phone. no call, no date. Fongo is not an option. I need to have my 10+ year old phone number work and available for family. friends, and business. I am losing my 10+ year old number on Monday if Fizz keep doing nothing.
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It's day 5. They have cut my line for 5 days because of their own billing system error, and still no explanation, no action. Still cannot make/receive phone calls. All their Facebook and online chat keep telling me to wait for their internal team fix it, and do nothing. There is no way to reach their internal team, not…
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@Toan, you are really lucky! Check out my story ... I am still blocked, it has been 4 days ... https://community.fizz.ca/questions/1896931-account-blocked-middle-payment-period-can My payment period starts on 19th, and Jan 19th payment was normal, but Feb 11 Fizz sent me an email said the payment was rejected! and they…
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I already did step 3 - complaint. did not help
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I have gone through all the channels, including many times many hours Facebook chatting, website chatting, and formal complaint form. Nothing worked. All they tell me is that they can do nothing, and let me wait for someone contact me which never happen. It has been 4 days! They charged me normally and successfully, and…
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Am I targeted and punished by my comments on this post? SMS (2-factor authentication) issues https://community.fizz.ca/questions/1808946-sms-2-factor-authentication-issues ? I am not sure.
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Am I targeted and punished by my comments on this post? SMS (2-factor authentication) issues https://community.fizz.ca/questions/1808946-sms-2-factor-authentication-issues ? I am not sure.
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Hi Marc and Ilaiaraja, How were your stories ended? Did the issues get resolved? how? how many days did they take? Right now I have been in the same situation in 3 days. Still don't see any hope. My payment period starts on 19th, and Jan 19th payment was normal, but Feb 11 Fizz sent me an email said the payment was…
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It's not a technical issue, shouldn't be difficult. Someone just need to unblock my account. It's simple like that. They cut me just because their own mistake, and there is no way to contact them. Making mistake is not a problem, especially for a new system like Fizz; however, do not fix the mistake when you know it's a…
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By the way, I already referred 6 people joined Fizz. Now I feel really sorry for those 6 people.
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My payment period starts on 19th, and Jan 19th payment was normal, but Feb 11 Fizz sent me an email said the payment was rejected! and they blocked my number and my web access right away! I doubled checked with my bank and on my bank's website, that transaction is 20 days old and is perfectly normal. No rejection at all!…
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Oh my god!!! "so many accounts being blocked recently due to Fizz payment system bug" I am so so so glad I am not the only one!!! My payment period starts on 19th, and Jan 19th payment was normal, but Feb 11 Fizz sent me an email said the payment was rejected! and they blocked my number and my web access right away! I…
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Here is the email: No-reply Fizz Mon 2019-02-11 1:41 PM Bonjour, Nous constatons que la dernière transaction de paiement pour votre forfait Fizz ait été refusée par votre banque. Soyez avisé que nous analysons présentement cette situation et que nous nous réservons le droit de suspendre votre compte sans autre préavis si…
