Réponses
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Bonjour, j'ai eu ce même problème et j'ai écris ici il y a quelques mois. À un moment donné, ils ont fait une solution rapide/temporaire, qui fonctionne à moitié. Cela m'a permis d'effectuer les appels vers l'Europe, mais j'ai pas autant de minutes que promis. J'ai un forfait pour 1000 minutes pour les Pays-Bas, mais je…
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It's sort of working, but I'm not even close to getting the 1000 minutes. I think I called 200 minutes this month and it's not working anymore. Probably because they created a workaround which gives me 100 minute-batches, and they only gave me 3. Two of them are gone now (used up) and the third one doesn't seem to work.
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The calling works now, and it doesn't seem to cost me more than what it should. The only thing is that the 1000 minutes don't show up correctly in my account overviews and that they charged some money back and forth on my card (probably a quick fix workaround). It's sort of solved, but I hope they get a proper solution in…
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My ticket, #3560, is also still unanswered.
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@ M T. If those plans were 'mistakes', they messed up big time and they should have acted the moment they discovered this by telling and refunding clients who purchased these options. Instead, I'm being told Fizz is working on the technical issue, just wait.
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@ M T. When I signed up I was able to select 1000 minutes to the Netherlands, costing me $5 per month. I can now see it in my account page (though it says 100 minutes instead of 1000) even if it doesn't work. Because this is such a great deal, I figured I'd try it, but I've not even been able to place a single call so far…
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As you've seen, I have had the same issues with 1000 minutes to The Netherlands. I hope Fizz gets on this fast, but I'm not convinced they will. If you really need this kind of service ASAP, I suggest changing provider or getting an outside solution.
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So far no updates. I contacted Fizz CS through multiple channels and they escalated it to a technical team. I'm guessing that the outages we had recently have kept them busy, so I'm fearful of slow progress on this issue. I fully expect to be refunded my money for the 1000 international minutes I could not use last month,…
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@ V C. I emailed, the chat bubble never appears and I messaged Fizz on Messenger. Still no response. Thanks for your PM as well.
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I'm experiencing the exact same issue, but with the Netherlands instead of Colombia. Hope Fizz can figure this out ASAP, I have business to settle and I want to stay in touch with friends and relatives!
