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Re: Bought add-on for international calls that I didn't use
Hello, I don't think Fizz would offer a refund. It is a pre-paid service, same goes for any add-on...use it or lose it. but go to My Settings, Contact Form and submit a request.1 -
Re: what is included in my plan. I can't phone from, US, neither from Canada, I need to pay added minutd
Hello, log in to your account, click on My Plans and all will be revealed. You can buy add-ons for immediate use but more cost-effective to increase your plan, the changes come in to effect your next…1 -
Re: Switching 5G to 4G, frequencies are giving me health problems
Hello, as others have pointed out 5G refers to cellphone tower technology, not your Internet. If you go in to the wireless/WIFI settings of your modem, you can select to use only 2.4GHz or 5GHz. Neit…2 -
Re: Travel data
Hello, the other comments are valid but another option international travelers use is to buy a prepaid SIM from a local provider. This is often less expensive and more flexible than purchasing add-on…3 -
Re: Unable to get to the "My Plans" page
Hello, sometimes minor issues are with the Fizz website itself, reloading the page, or logging out and then back in again will allow you navigate through your account to make the desired changes. As …1
