Vanni

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  • I have contacted Customer Service about this, and they told me it is a display issue. We are supposed to see the number of minutes left in our add-ons, exactly the same way it happens for data. They have opened a ticket, and we all know what that means... Hopefully, they will fix this, but in the meantime, we will have to…
    in How do you see the exact amount of minutes left, like for data? Comment by Vanni February 2
  • I have the exact same question. If someone asks customer service and finds out, please post it here.
    in How do you see the exact amount of minutes left, like for data? Comment by Vanni February 2
  • I sent some data. Hope it helps.
    in In need of data to tide me till next month! Comment by Vanni April 2022
  • I got a response from Customer Support. Totally useless. They tell me there is nothing wrong with my data consumption, but there obviously is. How do I get back to them?
    in Data usage order and coverage area change Comment by Vanni January 2022
  • If you need to make sure that everyone who has your Fizz number is able to reach you in Mexico, then you may want to think about a more creative solution. For example Fonus offers a plan that includes data and roaming in US and Mexico for 30 US dollars a month. There have been mixed reports on reliability and calls can…
    in From Canada, going to Mexico for a month Comment by Vanni December 2021
  • Update: the ticket is still open, there has been no update for the past 3 days. In the meantime, the data from my current month's plan were exhausted and to maintain data service i had to activate one of the 1GB perks. I really hope they give me back the data used when everything is sorted.
    in Data usage order and coverage area change Comment by Vanni December 2021
  • Contacted Customer Service via FB Messenger - they have opened a ticket, they need to check whether it is just a display error or an anomaly on my account. I will keep you posted.
    in Data usage order and coverage area change Comment by Vanni December 2021
  • I contacted Fizz via the Facebook Messenger chat and they confirmed the travel add-ons section is the one to rely on. Puerto Rico is in the Latin America zone and there is no voice service in the US Virgin Islands, only data and SMS service. It seems very odd, since cell phone service in the US Virgin Islands is provided…
    in Roaming US Virgin Islands Comment by Vanni July 2020
  • The coverage map doesn't help at all, because it seems to suggest that Puerto Rico and USVI are included in the Canada+USA coverage, while the travel sections seem to suggest they are not. There is a mismatch between the two sections, I guess I'll signal to Fizz
    in Roaming US Virgin Islands Comment by Vanni July 2020
  • As it turns out, I got renewed at my beta price, despite My Plan is indicated to be charged at full price. I believe Fizz' intention was to inform me that this renewal would be my last at beta prices, so I would then have 30 days to make my decision on what to do. But their email was unclear at best, and that provoked my…
    in Why was my unsubscription request not processed? Comment by Vanni March 2019
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