Vanni ✭✭

Sent some more data, too!

I sent 5GB. Enjoy!

If it's just for making calls, there are other ways to do it, using VoIP application through your phone. I usually turn to Skype in those situations - I find it quite useful, especially because it allows to call North American and UK toll-free numbers free of charge, so it's also a good solution to check voicemail if…

During a recent trip I have re-evaluated the Travel Add-ons following the price reductions introduced during this holiday period. These new price points make the feature quite interesting for a number of reasons: first of all, Travel Add-ons are by far the most convenient way to make the phone workable in a foreign…

Does anyone find value in Fizz Travel Add-ons? I have been with Fizz for 5 years now and I have only purchased a Travel Add-on once. I don't find they are particularly good value - I always find it more convenient to use a local SIM card or to try travel eSIMs (depending on whether the phone allows it). I find the lack of…

I sent 1GB, enjoy!

I have been with Fizz for 5 years and I am quite happy. In my opinion, these are the positive sides: extreme flexibility: you can change your plan every month, you can select the features you are interested in and leave out the ones you don't care about. I can do without voicemail, SMS and unlimited calls, I only buy…

Yes - Some phones allow one physical SIM and one eSIM: that would allow the phone to function as if it was a double SIM phone. I am not sure why people are so obsessed about Fizz supporting eSIM - if you are a regular Fizz customer, unless you are in the 0.0001% of people that is buying a phone only supporting eSIMs (there…

It isn't just a "whitelisting" exercise. For VoLTE to work with a certain phone it is necessary to insert certain parameters into the operating system and make sure they work, so it requires some work to be done by carriers and manufacturers alike. Quite obviously carriers only have a certain bandwidth for this task, so…

Not all phones have the same operating system. I guess with time standardization will be introduced (or imposed), but for now we have this big hot mess.

I tried to make VoLTE work on my OnePlus. I could get the option available in the setting menu without rooting the phone, but I couldn't modify the parameters needed to get VoLTE to actually work, I guess I would have had to root the phone. I think it's disgraceful that nothing has been done to make it easier, but I guess…

I sent 2GB. Hope it helps.

1) it's up to you when you do it, but there's no harm in doing it when you are in your home area so I suggest doing it at the airport. I can't give you a step by step guide, but you should be able to activate data roaming in three section of three settings related to your SIM card. 2) correct 3) you could in theory buy…

I have the feeling the VoLTE issue will hit the roof when 3G will in fact start to be switched off in Canada. And really the Competition Bureau Canada should start getting involved as of now, because it will probably take some time to have this issue fixed. The problem, as we all know, is that many phones are…

I have contacted Customer Service about this, and they told me it is a display issue. We are supposed to see the number of minutes left in our add-ons, exactly the same way it happens for data. They have opened a ticket, and we all know what that means... Hopefully, they will fix this, but in the meantime, we will have to…

I have the exact same question. If someone asks customer service and finds out, please post it here.

I sent some data. Hope it helps.

I got a response from Customer Support. Totally useless. They tell me there is nothing wrong with my data consumption, but there obviously is. How do I get back to them?

If you need to make sure that everyone who has your Fizz number is able to reach you in Mexico, then you may want to think about a more creative solution. For example Fonus offers a plan that includes data and roaming in US and Mexico for 30 US dollars a month. There have been mixed reports on reliability and calls can…

Update: the ticket is still open, there has been no update for the past 3 days. In the meantime, the data from my current month's plan were exhausted and to maintain data service i had to activate one of the 1GB perks. I really hope they give me back the data used when everything is sorted.

Contacted Customer Service via FB Messenger - they have opened a ticket, they need to check whether it is just a display error or an anomaly on my account. I will keep you posted.

I contacted Fizz via the Facebook Messenger chat and they confirmed the travel add-ons section is the one to rely on. Puerto Rico is in the Latin America zone and there is no voice service in the US Virgin Islands, only data and SMS service. It seems very odd, since cell phone service in the US Virgin Islands is provided…

The coverage map doesn't help at all, because it seems to suggest that Puerto Rico and USVI are included in the Canada+USA coverage, while the travel sections seem to suggest they are not. There is a mismatch between the two sections, I guess I'll signal to Fizz

As it turns out, I got renewed at my beta price, despite My Plan is indicated to be charged at full price. I believe Fizz' intention was to inform me that this renewal would be my last at beta prices, so I would then have 30 days to make my decision on what to do. But their email was unclear at best, and that provoked my…