Univorce ✭✭

It will be shipped to your home, the place where you'll be using the Internet, by a technician on the day of your appointment. Your presence is required so there's no way that they ship it somewhere else.

You should contact the support and you may have to schedule a service appointment.

Hi, you should try resetting it. If the problem persists, you could schedule a service apointment or ask for the modem to be replaced.

Hey there, maybe it's just taking time to update. If later on the points still haven't been added, you should contact customer service.

I'm so sorry to hear. There are various ways to find your lost phone, notably using 'Track My Device' from Google Services.