TheEvilDonut ✭✭

I am surprised Telus did not offer you a better price right off the bat when you told them you were looking into switching provider. I almost did not even had time to name the provider I wanted to switch to before they transferred me to retention.

Actually I was not under any contract. The phone was all paid for. The only thing that set me apart was that I got into my Telus account through my employer which is a government agency. But my Telus account is standard. But you are right Jess, there is probably something somewhere in my account that bugged Fizz.

Apparently this is not possible since they are not willing to transfer my number. 😀

Sorry @Jess_i88b6 I did not see your question about my number being a company number when you posted it originally. Well this is kind of a bummer if this is my problem. My number was not provided to me by Telus, I am just using a plan with a preferential rate. I guess Fizz will never see the likes of me ever again because…

Hahaha well if they keep lowering my price they can have my money no problem.

That cannot be it. I actually used to be a Fizz client with the very same number. I once transferred my number to Fizz from another provider. This morning I realized something that COULD explain the situation. I am a corporate client with Telus i.e. I ported my number to Telus (from Fizz) to use a plan with a reduced price…

In retrospect I realize that I was potentially in a very delicate situation. If I had replied YES to the SMS from Telus BEFORE getting the email from Fizz I suspect I could have ended up with no cellular service at all.

@FizzyFizz JQMPM Overall : I activated my SIM Selected the option to port my number Provided my Telus account number Got the SMS from Telus asking to confirm the transfer BEFORE I had time to reply to the SMS I got an email from Fizz saying my number cannot be ported and that I needed to get in touch with customer support…

The one thing to remember that I discovered that I needed to do is that I actually had to insert the Fizz SIM card in my phone for the plan to actually activate. Then I was able to cancel the plan. I will also note that unfortunately all this adventure did not end on a solution allowing me to port my number to Fizz. Only…

Finally got to '"speak" with someone from Fizz. Apparently I will be able to cancel my plan once my last transfer process expires.

@Sébastien code ZXEL1 as long as Fizz does not charge me. :) Guys I want to VERY MUCH thank you for taking the time to help me. It was very much appreciated.

I gave a call to Telus customer service by phone (went by chat earlier) and when I said I was having trouble porting to Fizz they immediately (like cut me off in mid-sentence) transferred me to retention. They applied a 15$ monthly rebate to my account and gave add 5Gb to my monthly bandwidth (15 to 20Gb).

I am hoping I will not be charged since I do not see an amount on my plan currently.

So far my plan is marked as being pending. I am starting to regret ever starting this. I will I could cancel my plan but I don't have the option since it's not active.

Well Telus confirms that no block is in place on their side. Tried the process another time and got the same thing. Question, will I get charged if I never get to transfer the number or will my plan remain inactive?

Currently online with Telus to check if they have some kind of number porting block in place.

Just got an email from Fizz saying the transfer was not successful because I did not reply to the text from Telus in time. Well duh lol.

@Sébastien code ZXEL1 I did the transfer with my Telus account number. I am willing to try again but how do I access the transfer process since my SIM card is activated? Tried and when I input my sim activation code it tells me it's already activated.

It's been going up and down. I made the mistake to write something more in the chat. I got pushed back to #32 and worked my way up to #1.

I'm afraid to end up with no service at all if I reply YES to Telus.

Hello. No I am hesitant to do so since I got the email from Fizz and also have a notification in my account explicitly saying my number cannot be transferred.

Thanks for the info. Very interesting indeed!