Paulo P.

I totally agree with Paul Abdallah. But I'd rather have better service than beta prices..

I think François managed to add the second credit card after all. On the other hand, I will have some trouble to pay Fizz soon cause the support team was not able to solve my issue via chat.

According to the support team, the problem is that my billing address does not match the one from my credit card. It is strange because I used the same "invalid" credit card online this morning without any issue

Most likely what M said is what is really happening. Fizz lacks a QA department and every now and then some code is changed in production without all the required tests.

@Francois. So, are you using one credit card for each service (mobile and internet) ?

I asked them to remove it, without success. Maybe my 2 attempts failed because the professionals who supported me lacked experience. I just got upset because the second one ended our chat while I still wanted to solve the issue.

Indeed Kevin, not everybody face this issue. I created my account with 3 others friends. 2 had this issue and the others added a second credit card as expected.

It is quite frustrating to be honest. I regret my choice when I went for a new company. The additional time I already spent won't pay off.

I already chatted twice with them. They keep saying the problem is either my credit card or billing address... I can sure that is not the case because I use the same credit card a lot and only have problems with Fizz platform.