Natalie L. #14297 ✭✭

@Kk thank you

Final update! As of early this morning (after 3 days) my phone is up and going after receiving fizz email and rebooting cell phone. So let's just go over a little bit what had to be done... 1- Sim card had to be reactivated 2- Plan had to be activated Offical issues... Sim card needed to be reassigned to activate once…

@KK Thank you for your input but this is way more complicated then just a sim card at the moment! I've been in touch with customer services many times since yesterday and everything right now is dependent of the technical support team. I will be back later with an update to their work for us as clients. Hoping I will have…

It has nothing to do with the phone itself. They started by resetting the sim card (1st ticket then they closed this once solved) then they opened another ticket to activate my plan as something is not working there also.... So all and all I hit the damn jackpot if complications and still dont have a phone :(

Ohhh ok that explains! There was a green box on one of the answers. Thank you Mike

Second update for those still following this... Technical support still hasn't solved my problem I havent had a phone line or sms since the 28th November (since the switch of providers).... apparently my situation is a priority according to the customer service team but nothing is moving...... At this point I'm not sure if…

Still waiting on technical support team to fix the problem after having 2 tickets opened. Almost 24 hours without a phone line. Greatly disappointed up till now I must admit.

Ok so here is an update for those reading ... Seems like although I followed every step adequately to activate and transfer my phone line and all.... something went wrong with the activation of the sim card itself. While being in my fizz account I noticed I had a notification saying my activation was still pending…

@Mike I've contacted support last night to warn them on messenger and will see with them today. Thank you

I dont want to seem impatient here but I've already done all that! When I put the fizz sim card in, the network does appear and I can click on it. Once again ... the network (fizz) keeps spinning around and ends up saying network not available. So for some obvious reason (my old provider must of unlocked my phone…

I dont believe they will like me calling them when they already cut me off once I did the transfer of my phone number to fizz online without even warning them. I have the unlock code bc u can ask and donit itself online following videotron instructions. Now the thing is, is that the sim card just wont connect even tho I…

Videotron is my old provider

I did take out the sim card and did try to put it back in but no changes ‍♀️

Now I just received this message SIM not provisioned for voice I have no idea where this is coming from or why