Hao7 ✭✭

Did you try to change display name on community Hub? It happened to me: I changed the display name, then I can not login the community Hub - always went back to the Fizz homepage. Change it back. It will resolve your problem.

Referral code need to be enter twice: one is SIM card ordering; another is activate the plan. It is better to tell your friends clearly.

Thanks for the solution. It is really helpful.

No, you can't. Quebec Coverage is only okay to call/recieve in Quebec. Outside of Quebec? Canada Coverage, or use add-on / wallet.

@sman: Sorry, but I do not care about the points. Somebody is lazy, like me, do not want to type a lot every day. I just like watch, and sometimes, give kudo for the one I like. I did lots of activities at the beginning, but stopped because, like I said, I am lazy. Everyday give 20 points? Ya, that's too much clicks.…

My experience is the connection problem on the cable. If everything looks good for you, ask Fizz sending a technician.

Sorry for this problem. Contact Fizz is the only option.

If you do not have add-on or your wallet is empty, you do not need to worry for any extra charge. Fizz is pre-paid. If there is no money in your account, they will not let you to use their extra service. Like my plan, I do not have money in my account, but I can text to other countries mobile. So it means text to other…

I am at Montreal area. But it works very well while we were on the road to PEI, Nova Scotia, New Brunswick. The only difference is that on Android phone, it says "Videotron PRT1" instead of "Fizz Ext". But it is okay to use the calls and data. iPhone is fine.

I have the same problem. My home internet cut few times every day, especially game or Youtube. My kid complained to me. I contacted with support, and did what they suggested to me, but not working. Anyway, I will not fight the issue. Sometimes, it is good for kids. They do not play online game anymore, because of the…

Yes. I just did yesterday for my kid. I had a sim which deactivated before. It works well. However, on my experience, you can’t use it right away (not the same billing cycle). You have to wait until next cycle.

I believe that Fizz doesn’t want to people to join for now, because they are not ready. They prefer to make the system stable first. Too many people join and then leave is not good for their reputation.

I trust Fizz based on my experience with them: I got refunds immediately when I gave them the screenshot; they’re working hard during those two outages; they gave us 2Gb for the first outage; now they provide 10% discount... what is that mean? It means they are serious. I trust them will keep their promises. Yes, some rep…

@Keifer, No, the date is not listed anywhere. Just my logic: they said the stabilization price will start on April 12, and then on July it will go to regular price. I think it is for new clients or someone changed plan after April 12. If you have intro plan, you will have stabilization price staring from April 12. After…

It would be nice if Fizz can give everyone a chance to modify the plan before April 12 (the intro price ending date, I think). You can not change your plan, otherwise, you will pay regular price.

I will not worry about that. Fizz is a brand new company, and giving us better service with really reasonable price. So, we should be patient and give them a chance to improve the service. I was charged twice ($32 x 2) for my mobile plan in 10 days. I chatted with them, and show them my credit card transaction. They…

Thank you all for your kindly reply. I definitely will transfer from Fido. My contract with Fido still have one year to finish. If I transfer now to Fizz, it will save me $340 for one year (the same plan with Fido). $340 - $270 = $70. So I still saved $70 for the transfer.