Fizz_Luis ✭✭

I'm literally crying right now, I'm close to say fuck it… change of company for my phone and the internet even if that means losing 900$ on the phone they stole from me. I have a life.. I cannot be monitoring a chat all the time, and then explaining the whole process to the next advisor, this is nonsense… And the last one…

@Andrei_ref_R7VK1 they do not care… If anything, the post will be taken down. the last 2 hours i contacted other 3 advisors. The first one told me… hey maybe it's better do this via phone call, would that be ok for you? I said…yes… finally, after a month and a half… FINALLY. "you'll be contacted in a few minutes" 1 hour…

They are just buying time. I don't know what they get from this to be honest… I have been a client for years…got phones from the, phone plan and Internet… I don't know how many hours I have passed with them in the chat… dozens… I have to explain the issue over and over again. It's swapping a damn phone gosh….

I contact them again, of course the advisor asked me to explain the issue again…, after several attempts of not answering me and when they do if I take more than 60 seconds I get a "are you there? Since you are not there we are leaving". After last Saturday I was told the issues with the credit card (which was a lie) they…

I’ll take a look, thanks

thanks. I hope you can get from these scammers what they are taking from me

I saw that but how can I trust that a form that goes through them will be reported in a proper way to a third party and I will be compensated fairly for all I have experiencing in the last months? Isn’t there other option protecting consumers?

a couple of days more and these thefts didn’t contact me. Every time I contact them, 6 times: oh explain me what the issue is, I escalate the issue, rest assured it will be treated in no time. And in between I have seen all phones go out of stock. They didn’t only stole a phone (that I’m paying) from me, but also money.…

a couple of hightlights of my current chat: Representative: you should have picked up the phone to know what it was about. Me: I was talking with the doctor as I said Representative: Even if you were talking with the doctor you should have picked up the call Me: wtf…? you serious? Representative: Yes, it was to delivering…

No call in the whole afternoon. Meanwhile I cannot open any app on the phone I'm using currently… you tell me how easy is to fit 256Gb in a 64Gb iphone… just the iOS and whatnot already fit it all, i literally have to uninstall maps and the regular apps. I open a conversation with the chat… and they tell me "can you tell…

Yes it is still ongoing. Long post so sorry in advance… Last week I tried to contact them every day, since they do not reply right away and I cannot spend an hour every time to monitor the chat… I leave (which is the whole purpose of a chat that has a history) but then they reply back "thanks for blablabla, are you still…

Sorry to hear that! :( Yeah if you read my initial post… I was also sent the origiginal phone to the wrong address. I mean, i posted the list of 16 mistakes (that was a month and a half ago, without counting this last month) so you can imagine… I'm literally speechless… And again, I have nothing against Fizz, I liked the…

Just a quick update of my journey for everyone interested. You remember when last week I opened this post regarding the 1 month mark since I have no phone and Fizz doesn't have any update of when I could have one? Well, here I have 1 week after. You can see other post linked to the first message listing all the 16 issues…

after another chat… -be assured someone is working on it -but I need an answer of when could it be resolved, one week, one month, one year -I cannot promise you anything -and cannot be escalated? -it’s already, so be reassured….

thing is the phone might have been well refurbished, who knows, issues happen with the time and I won’t complain whether or not a technician considered ok. Those are acceptable issues, what it is not it’s all what im experiencing before and after that.

Specially when I have been communicating this whole time with them via replying their email thread and now when I reply to their email, exactly like I have done in the previous days, I just get an automatic message such as “You replied to an email that was generated and sent automatically by our systems. This means we…

So as I said above yes all my data is kinda backed up and I have barely nothing on the iPhone I’m using right now. However the reality is a bit more tricky, I backed up the previous phone (the one I sent) fully but as I was running out of space on iCloud I had to partially simply move some of my data (mostly videos) to a…

As much as I don't like to put the band things to prevent people from getting Fizz, this is my experience and I'm not here to exaggerating things, there is a list of 16 points (as of 2 weeks ago, not counting what happens in the last 2 weeks) and it's a mistake after another. And yet, I still think Fizz is great! I guess…

@Mark123_2024 Nothing to complain about the line and plans it's cheap, it works and it's exactly what I like. Other than of course the website is a huge mess. However if there is any issue, specially regarding any hardware… it's a hit or miss. It's not a one mistake, in the post you can see links to other posts I created…

Yes I did, I've been with iPhone for years and I have pretty much every option not to be stored in the phone but in iCloud (delete from device once is backed up). Of course this comes from how big are the system updates from iOS and how big backups of WhatsApps are, but that's how it is, point is that it's literally…

@kaitokun right, except that they threw a few "we might consider" while telling me about the option 3. Also I don't know the amount they would cover nor IF they consider it would enter in the warranty. Of course I want to avoid paying +$500 for a new phone, 5ish months after purchasing a phone.

Right, I'm actually reading about it since Apple had to provide an article about it: I haven't dropped my phone or anything, I still have intact the Iphone 12, XR and 7 like the 1st day, only thing I cannot use them due to 32Gb is like impossible for what I have (just the backup of the phone is bigger than that…). My issue…

Thanks for the reply @Mark123_2024 . Yeah the reason tagging Whizz is because it was the one replying to other questions I had in the past. I did contact Chat Support in Facebook Messenger but they refused to help other than me sending the device and trusting blindly that whatever my device has is part of the warranty.…

Contacting support has been lately useless with their answers as I stated above, and I had to fix issues by my own. I also had a private conversation with @Whizz but they ignored me for the last couple of days. I Whizz they could reply…

Yes, that was my point. Apple suggest to replace it when is around 80%, and even do it for free if it’s under warranty. A pre loved phone with a battery under 90% makes very little sense to me.

Yeah, that's what I thought also. I've literally been using my previous phone for over 2 years and charging it (truth to be told) in a very bad way, and it's at that very same point than the "new" phone I got. On top of that, I got the 15% of discount with Fizz... yay right? Well, I was told that the 25% was reserved to…

Interesting update. I managed to get a phone... yay!!! Oh wait, here is the funny part. I see that for ONCE there are more than 1 color available in the iPhone 13Pro... maybe this means they are in stock? I tried to purchase and failing again... then I think... wait I'll do the incognito workaround since this is the…

Thanks for these answers, it addresses pretty much all the concerns I have. And yes, the next one is the escalation via social media. It's sad cause indeed the price is good and the service generally speaking is good, but when it's not it's not haha, if that makes sense. I have a group of 3 people that they, due to recent…

That's exactly my point, if I have a company where the users are having issues purchasing wallet minutes/add-ons I'll make sure to that that fixed YESTERDAY. If I have a company where users cannot purchase a phone, for whatever reason, it's freaking Business 101 to get that fixed ASAP. Like freaking support should allow to…