DjPxH ✭✭

Good advice

Couldn't agree more on everything you just said.

Sorry you went through this aswell. A few of us have unfortunately been Sim Swap lately. Please do not use 2FA sms. Some of us learned the hard way.

I have no idea. I lost service without any warnings, I contacted chat support which told me no request was made in my account but they did see the swap and reversed it after I confirmed my identity. My email was not compromised until I lost my phone number, he used sms 2fa to reset my password.

Much appreciated. Thank you!

Thanks for the support. I should also add that both of my numbers where Sim Swapped (within minutes), my second number which only two family members know the existence (only used as emergency number). So someone either had access to my account (while using a very unique generated password) or internal access.

Sorry to hear that. I also suspect an inside job unfortunately as I was not notified of any changes.

If that's the case, when I contacted fizz for my number back, they asked a picture of a piece of ID and a picture of my last digits of my CC used for the account. There's no way the attacker had a picture of my CC to confirm his identity for the sim swap. :(

Thank you for your support. As stated above, moving away from sms 2FA is your best option. This!

I tend to believe it was a sim swap instead of a number port, well according to chat support. I wish an email or sms was sent when a sim is replaced. As far as I know e-sim is not supported by sim, so they would need an actual Fizz sim card? Is it safe to assume that if that's the case, it's most likely someone locally? Or…

Thanks for the advice, I changed 2FA everywhere I could think of. I knew it wasn't safe but didn't think it could happen so easily.

Will do, thank you very much for your input.

I already have my account back, thankfully I was not sleeping and realised soon enough what was happening. I always use unique generated passwords and obviously don't click on anything I shouldnt be. It shouldnt be that easy to simswap an user. There's no way the hacker got access to my credit card used on file as it's a…

Sent you 3gb (all I had left). Enjoy everyone!

Sent! Sorry for the delay, had issues with the website recently!

Sent you 5gb! Hope it helps! Have a good day!

Sent you 2 to be on the safe side. Have a good day!

Sent! Enjoy!

Oh thanks for the heads up! I'll adjust :)

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Sent you 5 GB. Have a good day!

C'est fait! Joyeuses Fetes!