Comments
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Yeah, a banner informing about the disruption would be very helpful. Maybe they are still assessing the proportions of the outage.
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Bad timing to activate the account: https://community.fizz.ca/questions/1825566-re-currently-experiencing-network-issues The service will be restored soon
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https://community.fizz.ca/questions/1825566-re-currently-experiencing-network-issues
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https://community.fizz.ca/questions/1825566-re-currently-experiencing-network-issues
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@Frank M. 5.2 Service interruption or unavailability Your rights. You are entitled to a credit if a service is interrupted and unusable for at least 48 consecutive hours. You will have to request a refund in writing within 15 days of the end of the interruption. You are not entitled to any other compensation. The amount of…
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Yeap, the service is down
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The network is down. A moderator has posted that they are aware of the issue and working on a fix
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Any ETA until the network is back online?
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Lol, great thread!
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Too bad this happened on a Friday night. Another one In Ottawa without service.
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I hope so =[
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It’s down for me as well
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The bonus will only show up to you as pending once the account of the person who used your code is fully active. If the person is portung his/her current number over, it might take a couple days to activate the account. You’ll get a notification email once the process is over.
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It’s fine to activate the sim on a different account, since they are not linked until the activation code is used.
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Since pretty much everything is digital with fizz, I wouldn’t worry too much. I had a similar issue when I moved to a newly built apartment once. It took months until my address started being accepted online.
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Some info about it: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
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I read somewhere that there is a 7-day grace period to get things sorted out.
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♂️ I received it
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I might take a couple of days if you ported your number over to fizz. You can try reaching to support and raising the problem, they might be able to make your account “fully active” faster.
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My porting from Fido went so well. I hope you can get this sorted you soon
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Try typing it somewhere else, copying and pasting into the name field.
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I managed to get it to work. I tried it to add it a few times very quickly on a computer. It might have been just luck.
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Same here. My partner used my referral code yesterday, the account is active but I still haven’t received any sign that my code had been used.
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It’s one of the last steps of the activation process. Don’t worry, you’ll see the field to add it when you’re supposed to.
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I had the same issue.They explained to me that it was related to porting my number over to fizz. It should eventually show up, but if you want it faster, try reaching to support and explaining them the situation. They sorted mine very quickly after I chatted with them.
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Is there an option to select the network manually on your phone? It might be picking up the wrong one automatically.
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What phone are you using? Have you updated the network settings in it?
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It took mine about one hour to get it fully working. But. had to force my iPhone to reload the carrier settings, since it wasn't doing it on it's own. I had to go to settings->general->about and then I got a pop up informing that the carriers settings had changed.
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Check this other thread about the support chat: https://community.fizz.ca/questions/1815668-getting-bubble-chat-time It reached them through chat and they could fix my issue quite quickly.
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Worked for me. Thx for the tip!