Comments
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I got the email that my account has been migrate to VoLTE a couple of weeks ago and still no badge.
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Count yourself lucky that you're still paying the lower price of your old plan. I've been stuck paying more for my old plan since January when Fizz botched a plan change I requested. They're unable to actually make the change or even change in back in their systems, and that's after many contacts with support and a…
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I exchanged multiple emails with support for exactly the same issue since the beginning of the month. At first they told me to re-submit the order, which I couldn't do because of the pending changes. Then they told me to wait until next month and maybe the change would take place then. Then I asked them to revert the…
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I only ever needed a data plan, couldn't care less about minutes or SMS, and they're the only Canadian provider which allows me to have such a plan. Cut my bill in half not having to pay for services I didn't want.
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You can try contacting them through Facebook Messenger or contactform@support.fizz.ca too.
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You could also add funds to your account (by going to the wallet linked to the plan) and use pay-as-you-go for calls outside Quebec.
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Do you mean that tethering isn't working? If so, make sure you configure the correct APN settings on your phone before you turn on tethering: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
