Antsa Randriamihaja ✭✭

Yeah I think it's down again :(

This happened to me last month, and again today. Same situation as you: credit card that is perfectly valid and that has worked just fine. Last time, I also just re-added the same credit card info, and set that as the default. That seemed to do the trick, but only after a day, and I wasn't able to make/receive calls during…

UPDATE: After reentering the exact same credit card information, I deleted the old one. I see that a payment went through, and my account has been reactivated. TAKEAWAY FOR FIZZ: 1 - Please look into your bug for failing payments. 2 - Please allow customers to pay manually 3 - Please charge credit cards at least 1 week…

Hello Fizz team, Yes I did connect with a representative from Fizz via messenger, however, as mentioned in my post, nothing could be done. I would appreciate any help to reactivate my account.

Here is a screenshot of my correspondence with a Fizz representative.

I have contacted Fizz via messenger, and they can't do anything about it. I just have to be patient apparently.

I am encountering this problem as well. Did you find a solution?