Comments
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What you can do is add money to your wallet, that way you will receive incoming calls. If you pick up the phone fizz will deduct 10 cents per minute. At least this way you would know if somebody tries to call you.
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That requires a technician, so you will have to contact fizz.
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I've been questioning if I should have added all the plans to the same account. So who do the rewards work if you all share an account? Do the perks apply to all phone lines? Let's say I have the following perks, three 250 MB, one 500MB and one $1 off. Can I only use one perk for each plan I have?
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https://fizz.ca/en/faq/resolving-issues
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This is 100% true, whoever disagreed should remove it. All companies advertise the maximum speed through a wired connection, not wireless. There are many factors that affect wireless speeds, placement, electronics surrounding the router, water, other networks on the same channels. This is the reason why routers range from…
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If it is a problem with the method of payment, then I had a similar issue once before. I activated a new credit card and fizz suspended my internet. So, I added the new card details. In doing so, there was an option to process the payment again. Once processed your internet should resume unless they paused the internet on…
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So I'm going to assume you tried the network with a new number. You could unsubscribe within my plans, manage plans. Then reuse the same sim card and transfer your number.
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I would get a mesh network if you live in a decently spacious home or have dead zones.…
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If you are too close to the date of renewal, fizz will not allow you to change your plan. If this is not the case, then I suggest accessing the website through other means. Such as, a different browser or perhaps by phone. Moreover, clear cookies and the history of the current browser.
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Try this, there is a speech bubble at the bottom right. The speech bubble contains different options for contacting fizz.
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Do you have a phone plan? If you only have an internet plan, then you can not use the perks for phones,
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you will have to do a live chat, you can do so via messanger. here's a forum link to help you get started.
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if you do not use sms that often, then you could also add money to your wallet, and it does not expire. 0.05 per text
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sms add-on for 200 messages expires after 2 months or so, at the same time your plan renews.
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if your phone line is supposed to be active, try this. Update the network parameters on your phone. Opening a ticket is escalating the situation. You could always try another live chat. https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
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once I had to leave it unplugged for a good hour before the router worked again... leaving it plugged in won't do anything. did you try talking to someone on live chat? If it's urgent, in your situation I would also try a factory reset. Make sure your internet has not been put on pause for a payment related issue. I had…
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I just wanted to add to what Simon said, the modem only has passive cooling, therefore keep the modem in a isolated area with no obstructions, do not place anything too close or on top of your modem or it might overheat.
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https://fizz.ca/en/contact-us link for live chat
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you might want to talk to customer service via chat there is a speech bubble bottom right the technician may be able to able a splitter for your tv use and that way free up one spot for internet https://fizz.ca/en/contact-us
