Amir H. #686 ✭✭

Send it to a post office and then pick it up...

Well, there are some third party apps that will manage it for you. I used to have one but I can't remember the name.

https://downdetector.ca/status/videotron Looks like you may not be the only one...

There were others complaining that the data they used vs what was shown as left did not add up. could be a recurring issue

They responded to me after about 36 hours, although that was during the weekend.

Sounds like something only they have access to fix? Not 100% sure though.

I think the right move on their part is to mark upgrades replaceable, even if it's at the cost of losing the first one. Just a matter of how long it takes them to figure that out.

Alternatively, when the porting fails and you get the email stating so, you can retry the port then, with the correct number.

Good point, I had forgotten. Nonetheless took a few days.

Well they tackled this one fairly quick. My network is back up. Was only down for about an hour and half for me

Restored for me at about 12:40

Had the same issue. Since 15mins ago it's been all good now.

With the Canada Post strike, took mine about 3-4 business days

Why not just swap accounts? In your account profile you can change all of the personal information the effectively make a swap. Alternatively you could potentially activate two sim cards on one shared account, although I'm not sure how fizz handles this.

John, I think that refers to the expiry of using the bonus. Once used, it's good for 2 years. I'm not 100% sure though.

Happens to me too, only when they are sent like within a few seconds of each other. I've also noticed that some texts are duplicated or triplicates by the time it reaches me.

I had the same issue. Resolved itself after about a day. I would maybe start a support ticket nonetheless, but keep an eye on it.

Hmm, if you can connect at all Tuan, I would guess it actually was not activated at all and your best bet would be to contact their support team.

If you're looking for how to keep your introductory pricing, that info can be found here: https://fizz.ca/en/node/2171 Keep your account active and never change your plan.

I activated last night through the outage. Tried to port a number through, but got an email saying my nber couldn't be ported. I popped the aim into my phone anyways and it connected to Videotron prtnr1 so I figure they did try to do the port, but the outage somehow made it think it was unsuccessful? Solution that worked…