Wali Ahmed ✭✭

Clear your browser cache and browsing data and close the browser and restart it again. Pretty sure it will work, otherwise contact Fizz through Messenger or contact form.

Usually you should receive an email confirmation within 3-5 hours to let you know about the status of your port. If the porting failed, you’ll have the possibility to either retry it or contact their support team through a form.

You can find more information, about that on this page https://fizz.ca/en/faq-stabilization-period

Reboot your device or remove and reinsert the SIM card. That’s helped me out with the same problem.

Usually, if the porting failed, you’ll receive an email telling you that your porting has failed and the reason why it failed. They will invite you retry it, or book an appointment with one of their customer service rep. You can also ask help through their contact form available on your client area.

I’m having some issues too. The solution is to select the network manually. You’ll need to choose Fizz #2 and not any of the Fizz EXT. Its working for me at least, but I’m currently experiencing call drop, but sms working perfectly.

I’m having the same issues, the solution is to select manually the network. Choose the one on the picture. It’s working for me.

I have huge latency when browsing online using my LTE. I found the solution is to connect with Fizz #2 which I’m pretty sure is Videotron branded signal and it’s working. But look like I have some issues with calling such as call failed and for sms it work.

The reason why it showed you Videotron is that Fizz SIM card are programmed to connect to 302-500 which is the MCC-MNC for Videotron/Fizz as they share the same network. It just translate Videotron to Fizz on the carrier name setting on your SIM card.