Jim B. ✭✭

Fizz troubles in the news and on the web: https://mobilesyrup.com/2018/12/11/list-fizz-issues-videotron/ https://mobilesyrup.com/2018/12/01/fizz-mobile-randomly-unsubscribing-users-accident/ https://www.reddit.com/r/FizzMobile/comments/a5o9dv/fizz_no_longer_taking_emails_via_complaint_form/ Links to complain to the right…

know your rights: https://crtc.gc.ca/eng/phone/plaint.htm

Fizz I am so happy that you have reopened discussion on this thread. This is STILL an active and important shortcoming of your service. Forget the trivial like Facebook and other non-necessary accounts, too many people have been locked out of personal mail, banking and other financial services. After over 3 months without…

best of luck!! This is a complicated issue, my only problem with them beyond the issue itself is that they are not very forthcoming about what they are actually doing to rectify this. Instead they say that most of the major services which use 2FA are working which is simply not true. If you take a look at the other thread,…

@David G. Their beta program supposedly completed 2 months ago.

It seems Fizz has locked the longer thread about this at: https://community.fizz.ca/questions/1808946-sms-2-factor-authentication-issues Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and…

This might be slightly off-topic but this is a goos article to read regarding the vulnerability of 2FA : https://www.zdnet.com/article/new-tool-automates-phishing-attacks-that-bypass-2fa/ Personally, I have been thinking of moving to Yubi Keys. You can find them on amazon.ca by searching "Yubi Key". Here's a low cost…

I feel ya @Zheng X. This is my plan as well after my current month expires. It's a real shame that they released their half-baked product.

Yes, the problem persists. Patience is almost exhausted. I really have no choice. I will give it another 30 days and then I will switch providers.

I can also confirm that Fizz customer relations does NOT work.

Its' funny that included with every response that I see is a Fizz signature that says "Cooperation is a beautiful thing." Yet, Fizz never responds on these issues. This is a CRUCIAL issue for users because many have 2 step verification, that cannot be changed, associated with their Google and financial accounts. This isn't…

 LMAO xoxo (‿ˠ‿)

@Peter M. Thanks for the tip. I do have a popup blocker and have removed it for this website, yet still no chat bubble, even after clearing cookies and a logout/login.

@MoYe B. I do appreciate the tip, however I don't do Facebook and won't just to get support. But as I said, thank you!!

I would love to know an ETA. I read above that a Fizz rep suggested that an account be modified?? Doesn't the terms of the Beta agreement say that if you change your plan that you're Beta prices are not locked in?

OMG, it is altering text.

Wow, that is really strange. The text above is not at all what I typed.

Hey Francois, Good info. Thanks for that. I'd love to know the time frame. It seems Fizz Beta is as many beta programs, a little unorganized.