BradDoell ✭✭

You are most welcome @mitch_can Would you please let us know how you make out? And thank you @wenhan - I didn’t know that Fizz used all three big telcos nor did I know there was an order Cheers, Brad

I don’t check the web site details on this topic, so it was a welcome surprise! And it worked out that the person I signed up is a procrastinator ;-)

Good morning @mitch_can Here is a link to a cell tower map. I am not familiar with the Windsor area, but it would seem that perhaps Telus does indeed have the most towers in that particular area. My experience in Canada is that Fizz is a partner with Rogers, not Telus. Given that you experienced the same problem with that…

Hi @jorgeoliveira Yes you can keep your phone number. It would be quicker to pick up a new SIM card at a local store. Here is a link to the locations Cheers, Brad

Hi @Rath_OK23X “2FA”is a term than includes a wide variety of processes including email, SMS messaging, app biometric authorizations etc. to authenticate a user logging into an account. Assuming you are talking about an SMS message, here is the Fizz FAQ on the topic that provides explanations. Cheers, Brad

Hi @pgw As noted in the link posted by @Oli 64JKA , they reserve the right to interrupt or block after three consecutive payment periods when the majority of use is not on the Fizz network. Users like us don’t typically know how these calculations are made. Is it majority of data used (ie you only used 3 GB of your 50 GB…

Good morning @magicalex Don’t cancel you old plan before you make the switch, lest your existing phone number be lost. The iPhone 12 is on the approved list (I have an iPhone 12 mini) and is works just fine. The Fizz website is currently under maintenance. When it is back up, check the FAQs, there is a specific one on how…

Good morning @sbriggs8 in the event that you want to call a phone number, mobile or landline in the UK, Skype may work for you, and it is much cheaper. (sorry Fizz) Assuming you have a smartphone, you can use the Skype app to voice call a mobile or landline in the UK. Details are here:…

I just checked the price, in Manitoba, 5.00 plus taxes, free shipping.

Good morning @Midasss As others have mentioned, the problem may be related to your son having set himself as “incognito” or not having a data plan. From the official FAQ: Who can I send a gift to? You can send a data gift to:Any Fizz customer who is findable in Contacts and has a data plan A complete stranger, as long as…

Good morning @Cooksville_Steve I agree with @jvh_NVPF2 the only way to know for sure is to try it. Typically Fizz uses other provider towers when not using their own. Videotron: 4G : 700 MHz Lower A/B/C, Band 12/17 (LTE). 1700/2100 MHz AWS 1, Band 4 (LTE). 2600 MHz IMT-E, Band 7 (LTE). 3G : 1700/ 2100 MHz AWS 1, Band 4…

Good morning @Cooksville_Steve Unfortunately the answer is yes AND no. :-) Yes until spring 2025 when the 3G network is expected to be disbanded. No after that. Frequencies for 3G and 4G are below, as well as the source. Typically Fizz uses other provider towers when not using their own. Other provider Wireless 3G : 850…

Hi @magic_channel Personally, I am fine with it the way it is, except for for coverage and speed in 3G areas. I am pretty high tech and like to be connected everywhere, but my speed requirements are minimal. I don’t stream high demand content to my phone. I have all the coverage I need with my Canada/USA plan. When in…

Hi @amnesiac This FAQ explains your options in detail As @Oli 64JKA mentioned, you old plan (data, coverage, price) may not be available when you want to switch back. You are not guaranteed to return to your old plan. “Snip” Important: To ensure that a change to your plan comes into effect at the beginning of your…

Hi @Talarj To associate a card with a plan. Log into your Fizz account. Select the plan you wish to associate with a new card. Click on Manage plan > Change my payment method Select the payment method with which you’d like this plan to be associated with. If you have more than one Fizz plan, you must repeat these steps and…

Good morning @bobby211221122112 The CRTC requires that as of December 1 2017, all cell phones must be sold unlocked. I am assuming the phone you plan to give away was purchased after that? Cheers, Brad

Hi @Boothecat333 I travel to rural areas all the time and my iPhone 12 mini switches to 3G and back - this is normal. When 3G is discontinued, unless the carrier replaces the service with something better, there will be no service in those areas Cheers, Brad

Hi @ohnomydatasgone I am in rural manitoba at the moment - about 70 kms from the nearest partner tower - I just ran a test - 97ms cheers Brad

Hi @DanyM Try this and let us know how it goes, Type your husbands phone number, including the “1” ahead of the seven digits and send a text. Do not rely on a pop up contact name or any other auto complete. Cheers, Brad

Good morning @angryotter Are you able to receive texts and use data with everything else other than WhatsApp? Please let us know. if so, then the problem is most likely at the WhatsApp end. Cheers, Brad

Hi @Andrea V. #24002 It would appear that it has the proper frequency capability, however as noted, it is not on the official list. Perhaps because is is not sold as a “phone” per say, but rather as a tablet. The only way to truly know is to try it. You could also try asking Fizz support to see if they could give you an…

Good morning @Nerlyx Have you considered getting a data only eSIM for your trips? This is what I do when I travel outside of Canada/USA as it is much cheaper than Fizz add ons. If you regularly travel to the USA, the USA plan is very inexpensive with Fizz. Mine cost 2.00 a month on top of the Canada plan. Cheers, Brad

I find the mobile version of the web page interface provides all the functionality of the non mobile version. What additional functionality would a mobile app provide? Having this information would increase the likelihood of development. Cheers, Brad

Good morning @Lily0628 Here is the FAQ on the topic. See the bottom of point #1 for instructions on how to,check the status of delivery. Cheers, Brad

Good morning @Micos I cannot think of one internet service provider that does not offer unlimited plans. They do however drop the speed significantly after a certain amount of data has been used. Pay As You Go plans are offered, which can be limited by the amount of money that is in your account - when you run out of money…

One of the great things about Fizz is that we are not locked 8th any contracts and can leave anytime without penalty. I live in Winnipeg where there are no Fizz towers, only roaming partner networks and I have no troubles at all. Fizz uses partners towers here and my reception is identical to what I had with my other…

The price for Canada and USA can’t be beat and the rollover certainly helps.

Good morning @Math_3w It looks like Affirm is also the financier for Apple and Samsung. You could always apply for a loan/line of credit at a bank or financial institution. Cheers, Brad

thanks for the info folks. I can’t see how this happened with my phone in the same pocket it always is, however somehow it must have happened. Has anyone ever heard of or experienced a mobile provider calling 911 without any action taken by the user?

Good morning @Joey5518 It is not uncommon for spam calls to hang up before they get answered or it has a chance to ring. This happens to me from time to time. If a voice mail was not left, I assume the caller was spam. I only answer calls from numbers in my contact list for this reason. I would not be concerned. Cheers,…