zipilgrim ✭✭

Disappointing price hike, most are more than double what they used to be. Hopefully there will still be special offers where prices are reduced, and the price reduction will stick if we keep the plan.

I've not noticed this problem, the only times calls sound strange is when I call very specific people and I suspect that's because of their phone. I've been on EXT occasionally but didn't notice muffled sound or a decrease in quality when calling at that time.

You can be on roaming even if your romating data is off, then your calls and messages will be roaming. I've seen this happen to me when I'm not far from the US border, even if I'm squarely on the Canadian side it switches me to a US provider if the signal from their tower is stronger. I'll echo Pascal, I think your best…

Congratulations, I'm at level 3 after almost 2 years, so it's going to take me a while to get there 😅

The position as in how you orient the router will make no difference. The position as in where you place it will definitely make a difference. Higher place is just useful because it means it'll be above any potential obstacles. Walls (especially concrete) will weaken the signal the most.

Hi Denly, I don't think this is a problem we can help with unfortunately, we're just users like you, for technical problems like this you'll have to contact Fizz support. If you go to the help page and click on the green chat bubble in the bottom right, you'll be put in touch with a customer support agent. Good luck.

I don't know how much this applies to the rest of Europe, but the last time I was in the UK I just got myself the Fizz travel add-on and it worked very well for my needs, depending on when you're going and when your plan usually resets the addon will be good for anywhere between 30 and 60 days. If you're looking to keep…

Yeah I'm curious about this $4 plan too, the cheapest I've ever seen has been $10, and that's with everything (minutes, texts, data) deactivated.

The way points are awarded for answering as quickly as possible unfortunately encourages this.

Hey at least Fizz say they will inform you by email in advance. My previous mobile provider That Shall Remain Nameless increased my supposedly forever plan price and I found out after the first payment went through and I saw I had paid an extra $5.

I've not had this problem, LTE in Montreal is very fast and efficient, same in the south shore and as far north as St Jerome. When abroad it can a bit more spotty, it was mostly ok in the US (I used the Canada+US plan for the month I was there) but when I had the roaming data add-on in the UK the signal was noticeably…

First, are you sure the problem isn't on your end, the router, modem, or even the wiring? If you've reset your modem/router and have checked them and it's still happening, your best bet would be to contact Fizz chat (go to the Help page and click on the green chat bubble on the bottom right of the screen). They will have a…

It was a good initiative and I was happy to participate. Looking forward to what's to come.

Fizz has a habit of shaking up the plans that are available quite often, they had special offers for Black Friday, went back to "normal" for barely a month before changing the plans again now. Maybe they really are deploying something but I wouldn't take changes in plans as a sure sign, the latte often happens without the…

Thank you for extending the deadline Fizz, I am sure this is appreciated by many.

60Gb is way more than I'd ever possibly want, but I note with great interest that the pricing for the lower range is now much more... interesting than it was last week. Thank you Fizz for also thinking of those of us with low needs and tight budgets!

I don't remember if it was a certain number of posts, or a certain time, but it was quick enough that I barely noticed, so I don't think it's too bad either way, probably a handful of posts or a few days.

Hi Guizz. You should've gotten the option to have the tech come when you registered for the internet plan. If you declined the option and noticed later that you do need it after all, your best best is to contact Fizz customer support and request the tech visit. Go to any Help page from the main menu and you'll see a green…

This is not normal, reception can be occasionally spotty, especially if you go far away from cities, but I've never had a problem in Montreal or around. Is this the same phone that you've used before and not had a problem? The only time I've had signal drop was deep inside a building, solid concrete will dampen signal…

I didn't know this was a common thing, do we even have this option in Quebec? I would suppose if Videotron has hotspots then we should be able to use them?

I understand your frustration, early on with Fizz I had some problems and was locked out of my account for far longer than it should've taken to resolve the issue. But honestly? The "when it's not it's not" bit applies to every other provider I've been with, especially in Canada, where none of the big ones care about…

I'm travelling over the holidays but unfortunately my destination does not benefit from the travel add-on discounts. Disappointing, when I saw what it was I was really hoping this applied to all regions. Still for those going to Europe it's a nice little bonus.

Welcome to Fizz! I hope all goes well. Switching providers while keeping your old phone number has become very easy, so that's one thing you don't have to worry about much. I'm obviously biased since I've been very happy with Fizz, but if you decide you don't like it in a few months you can just try another provider again.…

I didn't end up using any of the Black Friday deals but they were indeed very nice. I just don't see myself ever needing 10Gb, let alone 30 or 40! I might have been tempted to go for something big like this, but the deals were announced shortly after I received all the perks from having a data plan on 1 November so I'm set…

I've been thinking this for the whole year and half I've been with them! Especially since there are some nice benefits that early adopters got that are no longer available.

Looks like the wheel broke again, but I think now it's gone away entirely XD It's cursed.

Like I said, the wheel and likes get your forum points, not reward points. You already know how to check your reward points (on the main site). You can check your forum points by going into your profile drop-down (on the top right of any page on the forums) and click on your profile picture, this will open your page, your…

EXT does not incur extra charges. It just means you're on a partner network. Fizz say they reserve the right to interrupt access if they detect someone continuously on EXT for more than 3 months, but look at the wording: they're not saying they WILL do it automatically. Since in your case it's because the Alberta service…

Honestly the battery is the one reason why I would never get a pre-loved (or whatever other companies call it) phone. Unless the price is significantly cheaper (which it usually is not) it's not worth it. You can still salvage the situation somehow by going to Apple and asking to change the battery, it will probably cost…

There's always an initial rush of points your first few days because you're doing a lot of things that count towards some of the badges (like the Novice badge) and making initial payments. All payments you make to Fizz (monthly bill, add-ons, phone purchase, and so on) give points. Any badge you earn on the Fizz main site…