wjamesl ✭✭

The old tenant confirms that he changed his address 2 weeks ago but I still can't order my Internet. There seems to be a bug in Fizz' system. What else can I do?

Yes, I physically moved but the appointment was already settled and I was unable to register the new address since it was "unavailable". I contacted the landlord to have the old tenant's phone number earlier today, I'll see what I can get out of it. Thanks for your help

No, he said he could not leave the modem to a different address. So because of some unaware old tenant, I can't go with Fizz because their system is not letting me... Nice... Even if I have another appointment and I get the modem, I won't be able to connect Internet if the old tenant still has his account there? And thanks…

It is a new install and I changed apartment whilst the appointment was made (same building but better apartment) but I figured it wouldn't be a problem. The installer said he'd have to cancel the appointment and I'd have to make a new one but I still cannot do anything and I can't select my current apartment since someone…