spag ✭✭

Hello @elraie and @Ne0. I know it's a bit early to report, but so far so good since the Helix Fi 2 modem installation yesterday. The uptime is now 30 hours and the connection is good (no loss of connection). My current set up is exactly the same as before (bridge mode, same cables, same router, same everything, except the…

Sorry guys, too late, I unsubscribed from Fizz yesterday. I'm receiving the modem from Videotron tomorrow. I strongly believe it's a hardware issue combined with a change in the above firmware release. I don't see a fix for this hardware issue in the short term, and I depend on internet to work.

I did a hard-reset yesterday and I got the firmware version of my modem: 7.2.4.5.2b8. @Ne0, I found the same site earlier today as well. Slightly different page though: https://approvedmodems.org/bad-modems/ They say it's a hardware problem. From what I understand, the vendors could perhaps minimize the symptoms by…

I'm in Laval (Ste-Dorothée), my plan is 30/10 mpbs. I loose connectivity on a daily basis, around 24 hours after a reboot. Do we know if the modem receives regular firmware upgrades? Could it be a bug introduced in the last 4 or 5 weeks that is causing the issue?

I'm experiencing exactly the same problem. I'm Fizz customer since 2019, and this problem started about 4 weeks ago. My set up is similar to yours. I have the same modem (CODA-4680) in bridge mode but my router is OpenWRT running on Ubiquiti EdgeRouter X. I loose the connectivity one a day in average, and my router doesn't…