jezzamon ✭✭

:( Ok - customer service chat no longer opens for me. I have tried reaching out on iMessage , I have no idea when someone will resolve my issue now :( - Thank you for responding on the forum at least, I appreciate it

@Dapfizzer My queue in the chat has been closed with a message (could not reach an agent) however i was in the chat queue for the last hour and a half. What do i do now? I can't open up the chat now 🤷

Thank you @dapfizzer, I'm currently in queue in the chat, this is where i can contact the support team directly? Also, I reset the router, but now selecting the default router name when selecting the network FIZZ30480, the password (the one provided on the router itself ) no longer works? However my old name and password…

Thank you @MyriamC , I have just tried resetting the router, after 15 seconds holding on the rest button, the router restarted. However, i ended up with the same issue (after 'etat' blinking for a few seconds it would no longer light on, and my upstream and downstream lights blinking) Thank you @Dapfizzer , The end of…

Thank you - Under my plans - I see my internet has the new address and no mention of Pending. Also for my appointments its marked as "completed" Telechargement upstream and downstream are just blinking Etat - it was blinking but now is off, meaning "modem is offline" :( I have unplugged and plugged back in after waiting 5…