j_k2022 ✭✭

Hey! It did get resolved in the end - issue lasted 12 days in total from the initial unsuccessful technician visit right after the move to the fix coming in - the modem just starting blinking the 'right' way one morning + got the email from tech support almost at the same time. I unplugged/plugged in the modem again just…

Thanks ! I'll try that out again.. I've been in contact with customer service every day and they're not able to tell me when the issue will be resolved :/, it's day 11 without internet

It's been 7 days for me - chatting with customer support every day and only vague answers and no real updates , this is unacceptable