elraie ✭✭

@Ne0 : Yes, today I responded to their first N1 reply to my ticket, and told them straight out that I am not wasting more time with their 'generic' response of sending a tech, when so many of us are having the same issue (sent them this thread). I insisted that they escalate and read the posts. It is clear that this is not…

So I opened a ticket, explained the problem is shared by many subscribers, had perfectly good service before the Fizz modem, and requested a level 2 or 3 tech to get back to me. Instead, I received a reply from general tech support, telling me they would have to send a "specialized tech" to the house to verify.…

I'm not too far behind you on making that decision myself. I'd be curious to hear how the Helix modem works in bridge mode. Can you post back here after you are running for a while, and let us know how it's going? Good luck.

Oh, wow; how this forum is biased! When I tried to post the names of the authorities I'm reaching out to in my previous message, my message was blocked, could not post. Only when I removed the acronyms did it let me post. It's it nice how companies censor us for trying to resolve an ongoing problem?

I've been on that firmware (7.2.4.5.2b8) since first joining Fizz in April, and started having these problems. Since putting the modem on a smart outlet schedule last week, and having it reboot at 2am every day, I have not had an unexpected wan outage. I will complete a 7 day cycle like this, and if no problems, I will…

@spag I think that is a very plausible cause. For me, this started around mid-April, 1 week after joining Fizz. I have been reading about so many of these Hitron and other brand modems with the Intel Puma 6/7 chipsets, including our Fizz model, suffering from latency issues and lag spikes, and packets dropping for no…

The "politique de gestion du trafic" applies to upload only. If upstream congestion is high in your area, they can throttle it until it normalizes again. I'm not uploading or even doing much DL when the problem happens. I'm currently on the 200 mbps plan. Up till April, I was 120 with eBox, same politique de gestion, but…

@Ne0 : I was literally in the process of rebooting the router when you posted. I was fine since my last reboot on June 17, then just happened again now. @Guillaume S. 18944 : I think the only coincidence is that I just joined Fizz as this bug started happening, I was thinking it was only related to my hardware before…

What a joke! 1 hour after posting my last message, it happened again. Was just browsing, connection became slow and unstable for around a minute, then wan went down. Had to manually reboot modem to restore wan. So this makes 3 times in 7 days.

Very interesting comments since my last post. Good to know it's not just me. I was out of town for a few days, so haven't had a chance to do any further testing. While I was away, it happened again: I received notification from my alarm monitoring that the network was down, and notification from my home automation hub (ST)…

When the problem happens, I apparently have good US/DS sync on the modem, all LEDs show that modem is functioning and connected to Fizz network. But the router loses wan connection to the modem (what I meant by broken connection). I tried disconnecting the router from the modem, and connect my different router to see if it…

Not always, as I usually am here when this problem happens, and reboot the modem right away, so I am still holding on to the same ip. I tried leaving modem unplugged for a few hours to get a new ip from the pool, but the same problem with different ip. Right after rebooting modem, the lease is showing 24 hours, but after a…