Comments
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The technician came Saturday and the issue with the internet is resolved. As you mentioned getting a new install was not possible within those 5 days. Te technician ran a new drop from the pole as the exterior wiring was old and he mentioned finding visible fraying. The technician was super amicable and at waited 20-30…
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@Emporium The thought had crossed my mind, but do you think that videotron really only has techs (for resellers) 1 week out? I find it very difficult to digest that Fizz a subsidiary of Videotron would be given such sub par SLAs and so little slots to fulfil service calls for their customers, I guess I figured maybe ebox…
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@Francois H. #27011 definitely it is unacceptable! I understand that fizz is 100% online customer service, but when it comes to identifying nothing else but a tech visit is needed, a week to wait is not acceptable. I will be checking out Electronic Box to see if they can hook up before August 6th because it's the same…
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I was under the impression from this post https://forum.fizz.ca/en/discussion/2155458/fizz-accommodation-disappointing that there is a 48hour SLA. What's happening?
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@Whizz anything you can do?
