Zolgonark ✭✭

I have the same problem, their chat on here isnt even working....

Took 4 and a half days to fix it...not impressive in the slightest.

Problem was just fixed. Make your payments now before something else might happen.

@Idefizz For me it's only the internet service. I was able to purchase mobile data no problem yesterday.

@LucDistexhe welcome to the club! It's going on to day 5 for me.

I know, I meant when you use their chat to talk to customer support, only thing they tell you is they're working on it. Nothing else. There should be a chat for customer support, and a chat for tech support.

I have the same issue and I'm getting the same "your ticket is top priority" bull answer, this is day 4 now...cheers. Not even willing to compensate for the moblie data used. Text only customer support is the worst.

Still no fix yet... One thing that bothers me the most is when you ask anything, you get the same scripted responses. Where's the communication between Tech support and Customer support???

They should give a week or two before cutting, just in case some peoples funds are tight...gives them time to wait till next pay day. But this 3 day (possibly 4 now) wait, is hands down the worst tech support I've ever experienced.

I asked them yesterday and they said they cant give me anything because the problem isnt solved yet, I tried explaining to them that if I run out of data I wont be able to contact them or access my email for when the problem is fixed...same response. Heads up, this is day 3 of no internet, and no progress report.

Thanks for the idea, I will ask them that.

None of the above suggestions worked, thank you for the ideas though. It's been over 24 hours now and no difference, I've talked to customer support more and the only thing they can/have been saying for the past 24 hours is that their team is working on it. Getting really tired of this. I have online classes to take.