ZHI-MENG W. ✭✭

all payment was successful, this month already paid. it's just their billing system error. talked with their facebook team for 2 days, all they say is sorry we can do nothing for you!

I referred 6 people joined Fizz. Now I feel sorry for them.

It's not a technical issue, shouldn't be difficult. Someone just need to unblock my account. It's simple like that. They cut me just because their own mistake, and there is no way to contact them. Making mistake is not a problem, especially for a new system like Fizz however, do not fix the mistake when you know it's a…

I double checked with my bank and my online bank transaction. All payments are done normally. There is no rejection. It's totally Fizz's billing system error. The only channel left is Facebook, which does not help at all. They keep saying let me wait while another team is doing the investigation. They don't give me contact…

me, 4:08pm You blocked me without notice in advance? Your investigation was wrong you just blocked my phone based on your investigation? How do you know you don't make mistake? you should keep my account active while discussing with me now you simply blocked me what next? Facebook is the only way I can comunicate with you…

Fizz: 3:19pm: We are sorry for this inconvenience. As you previous were informed your account was blocked after an investigation which showed that the payment transaction has been rejected by your bank. This is why we advise you to check with your bank. I am really sorry but i don't have the means to reactivate your line…

me, Monday 2:33pm: my account is blocked? what is that? I cannot make any phone call now what's happening? I never changed my credit card information, and that credit card worked before, and it is still valid, nothing changed, should still working I cannot logon, cannot send/receive phone call can you please check what's…

Bellow are the communication between me and Fizz customer service (Facebook):

There is absolutely no warning/notice IN ADVANCE. The blocked my phone AND web access all of a sudden. This is no instruction of how to resolve the problem. The only channel left is facebook, which does not help at all. They keep saying let me wait while another team is doing the investigation. They don't give me contact…