Comments
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Thanks for the help, I did chat with Fizz and they opened a case, they are looking into it and they will get back to me.
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How can I chat with them when I don't have a Facebook, WhatsApp, iMessage or Twitter account ? That's why I posted here, hopping that they would see my problem.
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No, I only see the 2 phones that I have, the new phone is not listed. It's as if Fizz never got the order.
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I have done that, the only orders that I have with Fizz are my 2 SIM cards and nothing else. I don't have anything in my Spam I have fizz and paybright as a trusted sender.