SuperDave

It looks like Samsung is agreeing to fix my phone under warranty, so I assume that they are recognizing Fizz as an authorized dealer. Maybe that's because Videotron is?

As far as what is a reasonable timeline for the Legal Warranty on a new phone, I think Fizz has established on their own website that 12 months is the reasonable period of time...

Thanks, ClientCG. Many people are not familiar with the Legal Warranty protections - I guess because it seems to be specific to Quebec. I used to live in Ontario and they don't have the same protections. I understand that although there's no specific limit, there are categories of what is considered reasonable. I'm pretty…

Thanks, Catalin D. The problem is that the latest software update has disabled BlueTooth on my phone. I did buy it new (a Samsung A71 back in April). I've been through all the steps of trying to fix this, including a factory reset. At this point, Samsung tells me that it needs to be repaired but that I should pay for it…

I think it would be a good idea for Fizz to get involved in this also. They can't sell phones that have no warranty. It's not legal in Quebec.

I'm escalating this with Samsung. I will definitely be following my Legal Warranty rights on this.

In fact, the six months is only on used phones. They say that: "Since Fizz does not manufacture its own mobile devices, the only warranty offered on new phones is the 12-month manufacturer warranty. " But, the manufacturer says there's no warranty because Fizz is not an authorized dealer. Ever hear of a "Legal Warranty" in…

The Fizz website says that they provide a six month warranty on phones and that there is a 12 month warranty from the manufacturer.

Samsung says that means there's no warranty on the phones.

Is Fizz really not authorized to sell Samsung phones?