Robert-John ✭✭

Comments

  • on your android go to settings, and search for alerts, you should see emergency alerts it will be under there or you may have amber alerts there make sure its enabled.
  • Technical support can do very little for issues like this when I signed up I had the same problem and once it was escalated I just got the same response back from them. Just check in daily until they have an answer for you.
  • make sure you have your data on your phone turned on, and you have data in your plan. you also want to verify the apn settings on your phone. you will find this in settings -->network and internet-->fizz sim card --> advanced-->access point names. I needed to add these settings for mine to work NAME:Fizz APN: mobile.bm…
  • connect directly to your fizz modem with a wire, and no other devices connected, then go to fast.com to see what your speed is. if you are not getting your correct speed then I would contact support.
  • when you signed up you entered how you would like to be contacted concerning your appointment either by txt or email. Did you receive an alert maybe check your junk email folder.
  • Make sure you are not using any ad blocking extensions. Brave for example has ad blockers, and privacy controls built in and enabled by default. I would reboot the modem, connect to it directly through wire and try with a clean install of Firefox to see if it works.
  • I signed up in December and experienced a slow down in speed this week, my issue was resolved by powering down the Fizz Modem, and my personal router. Waited about two minutes powered on the fizz modem saw all lights come on (about another 2 minutes) and then brought my router back online. restarted my devices on my…
  • Make sure you don't depend on this number for anything critical, I ported my line in 2 days ago, received confirmation email that my service was active still not working