Paul G. #29488

Right now what I have is an app that will not connect to the modem, so devices that were paused are not able to access internet, I have not changed the standard IP, and the chat is not functioning. Is there really no way to contact a tech person at fizz?

in App will not connect after reset and reinstall and no chat bubble appearing on fizz website? Comment by Paul G. #29488 January 2021

When the chat options appear, I click on chat and nothing happens, I tried messenger same result. The bubbles appear but they will not activate.

in App will not connect after reset and reinstall and no chat bubble appearing on fizz website? Comment by Paul G. #29488 January 2021

Thank you, but I've been trying this repeatedly to no avail, 192.168.0.1 does not return a page.What I'd really like is to be able to chat with a live assistant but the chat heads are not available.

in App will not connect after reset and reinstall and no chat bubble appearing on fizz website? Comment by Paul G. #29488 January 2021

Thanks, for the response. If I reboot the modem, the app will connect for a bit but then it cuts out again. I can't perform the speed test for example. On desktop I am unable to access the chat, when I press on the question mark it turns to an x, but no chat window opens. I'm wondering if it is also because there is a…

in Fizz Application won't connect to modem? Comment by Paul G. #29488 January 2021

Paul G. #29488 ✭✭

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