Nathaniel M. #118 — Fizz Community Hub

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@JROCK - I appreciate the optimism, the agents and community are great, my point is the system itself as it currently is is holding my line hostage. I expected issues going in with the Beta (spotty service, non-optimal customer service) , however to not have a solution to a number port issue in a timely (less than 24 hour…

in Don't transfer you numbers. Fizz holds them hostage, provides no timely support to help rectify the Comment by Nathaniel M. #118 November 2018
@Alexandra Y I K E S I should have put more time into this decision had I have known it was possible.

in My SMS doesn't work! Can't receive any calls or text. Comment by Nathaniel M. #118 November 2018
UPDATE: STILL nothing! Can't even transfer my number out since Fizz has not properly set it up! In a 'hostage' situation of sorts now with their chat service/technical team.

in My SMS doesn't work! Can't receive any calls or text. Comment by Nathaniel M. #118 November 2018
Hi Georgina! Update for everyone else, still waiting for a solution with the specialized number port team to see how to fix a number port issue.

in My SMS doesn't work! Can't receive any calls or text. Comment by Nathaniel M. #118 November 2018
Tried, there is no 'Unsubscribe' option.

in My SMS doesn't work! Can't receive any calls or text. Comment by Nathaniel M. #118 November 2018
Tried Power cycle, remove sim, wipe phone and reset, reset network settings, sign out and back into ICloud... Nothing works. I can't even get in touch with a Fizz rep with the live chat since it is down via browser. Messaged Via facebook and got one response in 6 hours wait time, no solution.

in My SMS doesn't work! Can't receive any calls or text. Comment by Nathaniel M. #118 November 2018