LindaP ✭✭

I performed all the steps outlined in the support section. I asked for a new sim card in the chat but they can not send one w/o tech support looking at the issue. this is completely unacceptable to leave someone without phone service

It is the sim card. I tried it in an other phone - same issues. still no reply from tech support still not able to use my phone to send / receive calls

I have data left in my account.

Yes. I am in the zone and have had no problem with coverage in the past. The technical team seems to have gone AWOL. LOL

No luck with the chat group either. They just keep on updating my ‘ticket’

@Olic I also upgraded to a 5Gb plan, but that is a problem as well. My new billing cycle started on Sept 20, but I have no new data. 😏 none! Not even the 1gb and bonus data I usually get.

Yes, I have a 1GB plan I did contact Fizz who referred me to Tech Support who took way to long to reply (5 + days), so I added data and received gifted data,