LeeL ✭✭

Super helpful!! Thanks so much!

@Roger I. (also noting my frustration with Fizz….waiting until last day to send that unhelpful email!!! And because, like you, I use my # for 2-step authorization, which I need to be able to see/access while in the US)

@Roger I. no issues with data. LTE often in upper right (iPhone) but still very sketchy/hit and miss with calls. I’ve received a few and have yet to be able to make one via cellular. (Can audio/video call via messenger and the like, which, as you point out, relies on good (data) signal strength. however, even in LTE mode,…

@Roger I. curently in North Carolina. Very sketchy situation! Calls and texts are almost impossible to make and receive -sometimes it works, sometimes doesn’t! Can’t explain this…I’m sitting on the beach, and sometimes a call comes through…and sometimes it doesn’t. Texts via iMessage not a problem of course conencted to…

@Roger I. ….well, I’ll be driving down the I-81/I-95 to NC in about 10 days ….let’s see what happens!

@Roger I. thanks for this. Bottom line is Fizz email introduced a lot of confusion! they should have mentioned the VoLTE SIMs (also I note that someone from Fixz also clarified (on a different thread) that any SIM cards issued after Sep 2021 ARE compatible (so I assume are the VoLTE ones). I haven’t yet pulled mine out to…

@uzedia thank you for clarifying …..bottom line: if I have a SIM purchased after Sep 2021, are you saying my (iPhone XR) WILL work in the US once all the changes happen (ie now?)

@zadigre thanks. This is such a disaster for me….I had joined FIZZ specifically for this reason -to keep my Canadian number when roaming in the US (without having to fork over to Rogers/Bell…we have a place in S Florida and spend ++ time there)… So, forgive me for my clueless-ness 🤪…..am I correct in assuming that if I…

@zadigre -did you have a VoLTE SIM? I’m travelling to the US in 2 weeks (North Carolina) and wondering if I should try and push for a new sim beforehand and/or whether that would affect my service in Ottawa.

@Jessy_ref_i88b6 Tried the Whizz instructions. Nothing worked. Reset the network settings -- did not work. Throughout all of this, I've never received a message/dialogue box to "update carrier settings" nor is there an option for me to manually update carrier settings....ouf! Where do I tap into Support for further…

@Whizz - any suggestions? the protocol you sent me didn't seem to help

@Jessy_ref_i88b6 thanks Jessy -- glad its not 'just me' that can't find that option. I also haven't received any 'notifications' of a carrier setting update -- no pop up or anything to 'accept'. I'm at my wits end with this!

@Clive_ref_code_73TF9 No "network settings" (APN or similar) on the iphone.... Agree that settings dont change on their own, which is what I find so perplexing. The phone/service has been perfectly fine since December when i started with Fizz...Yes, Ottawa is my normal area, and yes, data roaming is always 'on'. super…

@Clive_ref_code_73TF9 -- Where do I find the APN settings on iphone? I have tried looking for those (and would they suddenly just change on their own? service has been fine until yesterday

thanks Andrei. I did all of the above - noting however that there was no option to "reset settings" under Cellular Data Network. The above did NOT resolve the issue....yikes

Hi - no issues with payment, and 9 gb of data in my account. I dont have another device into which I can put my SIM. Will follow up via the "Chat" option - very frustrating!!