Larissa C.

How am I supposed to threaten to leave if I can't unsubscribe from the plan while the line is not active?

in Activated by porting from Fido but no confirmation e-mail / notification from Fizz and also no servi Comment by Larissa C. December 2018

By messaging the customer service you mean filling a contact form? Because the so called chat bubble never ever appeared to me :(

in Activated by porting from Fido but no confirmation e-mail / notification from Fizz and also no servi Comment by Larissa C. December 2018

Indeed we used the IMEI other than account number. But my port was instant meanwhile her hasn't even begun :(

in Activated by porting from Fido but no confirmation e-mail / notification from Fizz and also no servi Comment by Larissa C. December 2018

I confirmed with Fido that there are no requests from Fizz to port the number as of right now and my Fido account is active and working normally

in Activated by porting from Fido but no confirmation e-mail / notification from Fizz and also no servi Comment by Larissa C. December 2018

We have not tried putting back the old sim, but I did call Fido support right now and was able to log in with her number (which I could not when i ported my own number) so I guess the port wasn't yet done, even though the website says a maximum of 2 hours.

in Activated by porting from Fido but no confirmation e-mail / notification from Fizz and also no servi Comment by Larissa C. December 2018

Larissa C. ✭✭

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