Karl C. #2412 ✭✭

Fixed ! Thanks to all for the help and suggestions. I had already tried the reboot but no go. This morning I turned off the "auto" option for the network connection and tried to connect to the Videotron, Bell networks etc. When I put it back to "auto " mode it reconnected to Fizz and my outstanding texts from yesterday all…

Hi. Not a new client. Been with Fizz since the beginning. Haven't been able to receive txts since Wed afternoon. Everything else seems to be all ok.

Thanks for the quick response. Seems like data and phone service are all OK.

My Android has no service yet my wife's iPhone does. Weird!

Same here in Saint-Laurent.

Good news !!! My texts are now going through to my "902" and "709" contacts. Not sure what happened but for now all's working as it was before.

Same problem here. Check out this thread. https://community.fizz.ca/questions/1906444-contacts-outside-local-zone-receiving-texts

Hi: I, and others have found a similar problem with texts. Haven't tried calling so not sure if this is a problem too. Check out the ongoing discussion here: https://community.fizz.ca/questions/1906444-contacts-outside-local-zone-receiving-texts

Christopher: Thanks for the info. I've also been troubleshooting my phone with APN settings, SMSC number etc but now that I know others are affected, it's clearly a Fizz network hiccup. I contacted Fizz chat for a second time earlier and they noted that the original ticket is still open, and they committed to expedite it.…

You're right ! It did work so something changed. Also, for me it's not just 709 contacts, but also 902 and my son, who has a 416 number but is now in the 902 area. Something screwy for sure. I'll try chat again when the waiting times are a bit shorter. Hopefully Fizz tech support monitors these threads.

Thanks Michael. At least I know it's not just my household with the problem!

I'm wondering if it could be the SMSC number. It's currently displayed as "+14385200092",145. From what I've read this should be OK. Comments?

Thanks. Using an Android. ZTE Axon 7 mini. Deleted the Fizz APN and reinstalled it. Removed the Sim reinstalled and rebooted. Only seems to be a problem with texts I am sending to Maritimes (Nova Scotia and NL). Strange thing is that all was working fine up to about Wed of last week.

Thanks. Good advice. Will do. Only problem is that only way to check if it is fixed is to send a text to my contact and then call them to see if they received it. Hopefully fixed soon. I'm thinking that because it's all three of us here in the household it must be a network issue.

Thanks. Chatted with Fizz yesterday.They said they would escalate. It seems like it started on Wed of last week. Affecting our three lines (wife, daughter and me). I'm on Android and they are iPhone. Strange that others are not experiencing any issues.

Thanks for the help. Texts to contacts in the Montreal/Ottawa region are received all Ok. Seems like problem is only to those outside that zone.

Thanks for the quick reply. I've re-entered my APN details but didn't fix it. Was working fine. Been on Fizz for 3 weeks. Same thing has happened on wife's iPhone. Weird!