Comments
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Don't understand why an existing customer would take a chance at Couche-Tard when you can order a SIM on the website, guaranteed to be V2, and delivered to you within days. Then when you activate it via chat (only way to activate a replacement SIM card apparently, why the chat pops up when you try to do it online) ask to…
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FYI, I ordered a v2 VoLTE sim from Fizz because I did not want to wait for them to send the new one. I had no problem getting the $15+tax credited from customer service while I was chatting to activate the v2 sim card.
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So just got off chat again, the process was never completed by the first rep (they told me they were having system issues at the time but said it had gone through) so the second rep was surprised I could even use the phone at all. She put in a ticket to solve the issue and it should be done by tomorrow. Kinda bummed I had…
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Factory reset did nothing to improve the situation. Guess I will have to try support
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And another one from the same person (I have the message she replied to with the other person's email, not very secure. Watch them cancel my service! Same rep as well, she is obviously too lazy to check the full name (we have the same first name) before replying. Who do I contact to stop this before I get a third message…
