Horuskov ✭✭

I changed over to another mobile provider. I asked for the cancellation and reimbursement of the plan. The problem is not caused by the weather. I have no problem with Virgin and my bro uses Fizz without hurdle.

Nothing. I might just get another sim from another mobile company.

I still have no service.

I get there are people with the same problem as I do. I hope my issue will be solved when the service is back. I will check on the service status and be patient.

One thing I dont understand is my plan is deactivated but I got charged for it! So why I was not refunded. If it was the case I would be happy to get another plan (and change this number that triggered the error on the first place). But I don't want to pay again for another plan without getting my money back first. It…

Oh I see, that's a possibility indeed. Though the underlining issue is not as it was escalated no later than yesterday morning. I can only wait for the support team with my ticket but I need to get this mobile plan working asap.

Already tried but I have not had any reply yet.

Yo Seb, what? Sorry I miss something.

Yes I figured it out ^^. Don’t worry.

Ok i contacted you on both platform thanks !

Hey Jess thanks for the prompt answer. I contacted the support on Whatsapp already without reply. Should I contact them on Messenger instead?

Oki great thanks for your help!