Hootan ✭✭

@ Mike, It aint 10 mbp plan, 15 it is. But would like to mention that the old one was 5mbp, never showing me same issue! I need some Fizz technician to have a look on it Could you please provide me the support link? I can not find the chat bubble anywhere!

@MgFizz: Yes, its all the same with other apps and the thing is I can see it gets frozen for few secs when I monitor the downloading processes.

Dear MgFizz, Considering a brand new modem and a new contract, the answer is no. And as I mentioned earlier, this is just the matter of video calls that I make'm on phone. For video streaming and uploading/downloading, no issues where observed by far.

This is an answer to Mike's: 1- I'm living in an studio where I can not go farther than 5 meters away from the modem, still having same issue in one foot range! 2- I assume that if it was a wifi issue, that would affect both receiving and sending, not receiving only! 3- I know some providers may have their own issues, but…