Comments
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Yes, Fizz, if you cannot fix the problem as you promised in a few weeks, you need to tell your users why. You need to tell us what makes this issue so difficult and what you are doing about it. We can think about, and if we don't see hope, we can choose to leave. We cannot wait forever, in the dark.
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It has been 4 months rather than a few weeks ... I would like to know what the really problem is. Why is it so difficult to fix? Does it involve buying new equipment, or just fixing a software bug? or negotiating with all of each online business senders? How long exactly are we expecting to have it resolved?
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Just did a test ... Fongo and Textnow are able to call my number now. Problem solved. Not sure what happened. Maybe the Fizz team did something to fix the issue; maybe someone in the middle of mobile companies did something; maybe no one did anything - the system just fixed the issue by itself (information synchronization…
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Are there any volunteer who can give me your number to have a test? only if you: 1. recently ported number 2. from Bell Mobile - must a Bell mobile phone If I can test more such numbers, we probably can give Fizz more useful info about this issue. Thanks
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My test confirmed that Fongo/Textnow/CIK can call other Fizz numbers, so you guys don't need to worry. They just have problem to call my number. Something is wrong with my number. Maybe part of the porting process is not "clean"?
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Fizz just checked my account and said the portability has been completed, the plan is active and there is no blockage on my plan or number. They wanted me to contact Fongo/Textnow to solve the problem from the caller's side. I think most of my porting was correct - that's why Fizz saw everything looks correct and most…
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I also asked Fizz on their Facebook. No answer in email/text/fb so far. I can receive calls from many friends so the information I provided when porting my number is correct and it worked, for some phones. The providers that cannot call me are Fongo, Textnow, CIK. That's what I already noticed. They all appear to be…
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It seems mobile users from Fido can call me, users from IP phone companies such as Textnow, Fongo, CIK, etc, cannot call me. They will hear "The number is not in service"
