Gabriella M. #6087

Comments

So the issue has been resolved. Fido had already provided the unlock code and I had even double checked it with them, but it wasn't working. It was in contacting Samsung that I got my problem fixed. In less than 10min they gave me the procedure to follow and a different code to enter and the phone unlocked. Hence, for…

in Unable to unlock phone initially with Fido, transfered to Fizz. Fizz blames Fido, Fido blames Fizz?! Comment by Gabriella M. #6087 May 2019
I have the unlock code from Fido, and I even double checked it with them, but it does not work...

in Unable to unlock phone initially with Fido, transfered to Fizz. Fizz blames Fido, Fido blames Fizz?! Comment by Gabriella M. #6087 May 2019
I'm not sure about the Global version, but I would be surprised if it is because everything else (data, calls, SMS) has been working fine on the Fizz network so far (~1week). The other users' phone are not the issue and they are also receiving MMS normally from everyone else.

in APN installed, yet I when I send MMS messages, my phones marks them as sent but other user will not Comment by Gabriella M. #6087 May 2019
Phone is a Samsung Galaxy A5 running on Android 8.0

in APN installed, yet I when I send MMS messages, my phones marks them as sent but other user will not Comment by Gabriella M. #6087 May 2019