Elodie D. #38221

In the end a technician came to my home. The modem was simply broken and he changed it - it works now. Thank you everyone for your help

in My internet stopped working completely, how do I fix this? Comment by Elodie D. #38221 January 2021

I could connect to the chat by using Safari instead of Chrome. Thank you so much!

in My internet stopped working completely, how do I fix this? Comment by Elodie D. #38221 January 2021

StefanM, do you think the reason why you can connect to the chat is because you're connected to your Fizz internet? I cannot connect to the chat through computer or phone, that's odd.

in My internet stopped working completely, how do I fix this? Comment by Elodie D. #38221 January 2021

Indeed, none of my device connect. I am a bit at loss as I don't seem to be able to reach the customer service. When I click on the chat option, nothing happens, only the forum and FAQ work (see video). I cannot connect to an ethernet cable, as I am using a recent Macbook pro and I have no adapter. I am using my phone's…

in My internet stopped working completely, how do I fix this? Comment by Elodie D. #38221 January 2021

Elodie D. #38221 ✭✭

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