Comments
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Thanks, @Dapfizzer . I did the factory reset earlier, and it didn't resolve the issue. I'll continue to wait for a reply from the support team.
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Thank you for your replies, @Dapfizzer . I've gone through all of the troubleshooting steps, including resetting my modem, but the downstream light continues to flash green. I've been waiting for customer support on multiple channels (Facebook, WhatsApp, and iMessage) for over two hours now and haven't received a reply.…
