DanG ✭✭

Thanks, I did this, got the reply in the email that the issue was escalated and that' it. Finally the issue was solved after additional support session.

Look on the bright side: you got you refund in time BTW the last and final update: got my refund today , definitely 2 weeks later than it should have been issued. Not exactly sure what was the issue, from the looks of it, the Fizz system natively doesn't support the delivery refusals , so when the phone had been delivered…

The question is whether they actually have supervisor role or this is just a distraction tactics to keep dragging me.

Another update, another week later: no refund from Fizz on the returned phone. Its been 2 weeks since they RECEIVED the phone back and still nothing. After repeated custom support sessions the issue is always (yada yada) "escalated to the dedicate support team" that is about to contact me "very soon" and nothing happens.…

> @wayne said: > I could be wrong because I've never dealt with it personally, but in the case of refusal of delivery, considering the package never touched your hand, the verification process shouldn't be an issue at all? Let's say somehow the phone got smashed by a hammer at some point, it'd never be the customer's fault…